Support Services Manager

2 weeks ago

Perth, Western Australia Bethanie Group Full time

Bethanie, Western Australia's leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 65 years.

We strive to lead the change in the way Australians think about ageing, recognising 'old age' as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.

We are currently seeking a hospitality professional to lead the support services at Bethanie Gwelup Aged Care Home.

Bethanie Gwelup is home to a 112 bed facility with secure dementia services and has been designed to maximise our residents enjoyment, lifestyle and well-being.

The Support Services Manager role ensures a high standard of customer service is delivered to our residents.

The Role
Reporting to the Facility Manager, this position will lead and manage hospitality and support services across the site. Working closely with your peers, you will play a key role in driving the customer experience for our residents.

Responsibilities will include:

  • Managing the recruitment and onboarding process for new employees, as well as ongoing rostering
  • Ensure resources are managed appropriately including kitchen equipment, food and laundry equipment
  • Ensuring delivery of an outstanding dining experience for all residents
  • Ensure clothing and linen laundry processes are efficient and effective
  • Build and maintain excellent relationships with residents, families, staff and all relevant key stakeholders, ensuring continuous improvement is an ongoing priority
  • Allocate and manage appropriate levels of resources to ensure the services are delivered appropriately and meet expectations
  • Ensure all areas of compliance (ie food safety, infection control, OHS etc) are met through regular monitoring auditing and improvement activities

About You
You're an experienced hospitality professional with a passion for providing excellent customer service for your customers

You will also bring:

  • Demonstrated ability to lead a team of staff in a support services area
  • Knowledge of food services including relevant legislation
  • Understanding of the principles and tools of quality improvement
  • Demonstrated budgeting skills with an ability to meet defined budget targets and outcomes
  • Demonstrated ability to plan, implement and modify systems to ensure service quality meets individual, team and organisational goals
  • Demonstrated ability to establish and maintain effective relationships with key stakeholders both within and external to the organisation
  • Demonstrated ability to prioritise workload, reallocate tasks and manage many sitebased projects at one time
  • A current NDIS Worker Screening Check or willingness to obtain one, along with all required vaccinations

Working with Bethanie

At Bethanie we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers.

As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

  • Salary packaging up to $15,899 per annum for living expenses plus $2,650 for meals and entertainment
  • Banking, insurance and retail discounts and benefits
  • Rewarding career with a supportive culture
  • Professional development and training opportunities
  • Flexible working arrangements
**To Apply

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