Elective Surgery Phone Room Clerk

1 week ago

Melbourne, Victoria, Australia Monash Health Full time

Location:
Melbourne | Southern Metropolitan

Job type:
Full time

Organisation:
Monash Health

Salary:
Salary not specified

Occupation:
Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement

Reference: 61537

About The Role


The position of Elective Services Phone Room Clerk is responsible for managing all phone calls to the 1800 ESS phone room.

This includes updating data entry on IPM. The successful applicant/s will be the first point of contact within the ESS department and responsible for, but not limited to, successfully answering/transferring calls and updating patient contact information

About Monash Health

About You
Provide a friendly, courteous and professional greeting and support to all consumers

  • Ensure data entry is accurate and compliant with the DHHS Elective Surgery Access Policy
  • Ensure appropriate standard of presentation and maintenance of working area
  • Provide accurate and timely data entry of all information to meet the requirements of Preadmission and Elective Services
  • Provide administrative support to Managers, Team Leaders and Liaison Nurses across the department as necessary
  • Maintain currency of Preadmission and Elective Surgery terminology
  • Maintain an understanding of the Department of Health and Human Services (DHHS) Elective Surgery guideline
  • Be accountable for performance with regard to data accuracy and integrity

How to Apply


Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace.

At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed

These include:
- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children's Check (or proof of payment for same);and
- proof of immunisation.

A request to conduct probity checks does not guarantee that an offer of employment will be made.


Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status.

The current orders require evidence of three doses for COVID-19.

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