System and Care Navigator

1 week ago

Richmond, Australia North Richmond Community Health Full time

Work with us:

Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You'll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and positive working atmosphere at North Richmond Community Health. With flexible working arrangements, we help ensure that people of all circumstances are well-represented in our staff.

As an employee, there are a number of benefits available:

  • flexible working arrangements, including purchased leave
- wellbeing policy, with on-site subsidised fitness classes including pilates and personal training, work health checks and social events
- comprehensive and competitive salary packaging options.

We enjoy rich cultural diversity in our workforce. Approximately 55% of our staff were born overseas and over 75% identify with an ethnicity other than Australian. Over 65% of our staff speak languages other than English.

We would like to hear from you if you have:

- superior skills in delivering culturally-responsive services in your given field
- keen ability to contribute to a respectful collegiate environment
- can contribute to innovation and service improvement
- effective relationship building skills to foster a harmonious workplace.

_System and Care Navigator (Fixed term, FTE) _

  • Improve quality of life to support ageing in place.
  • Reduce burden of care of increasing client complexity on Housing officers.
  • Support holistic health and wellbeing health assessments right care at the right time.
  • Review and define roles and responsibilities of stakeholders.
  • Improve safety and reduction in risk of liability for ageing cohort.
  • Improve proactive and strategic approach to identifying and managing tenant needs.
  • Increase occupancy, housing stock utilisation, and management of effective refurbishment based on needs.
  • Lead project evaluation


A unique and exciting opportunity to utilise both your clinical and project management experience Help lead a multi-agency project aiming to improve systems, tenant experience and health and wellbeing outcomes for public housing residents in and around Richmond.

Roles and responsibilities include, but are not limited to:

  • Provide expert opinion on opportunities for system improvements.
  • Demonstrate an understanding of objectives and expected outcomes of project.
  • Demonstrated understanding of clinical and social referrals pathways that support positive client outcomes.
  • Use current evidence base for initial needs assessments and health assessments.
  • Work collaboratively to ensure relationships with key stakeholders including the Richmond Housing Office, to support service integration and holistic care addressing identified social determinants of health.
  • Initiate and maintain positive relationships with local community and other stakeholders to manage risks and promote our great work.
  • Provide advice and expert opinion to the Manager and Executive, to support positive outcomes for clients and enhance service delivery and programs.
  • Promptly report and respond to complex clinical and servicerelated situations.
  • Convene project governance meetings and prepare reports as requested.

Key Selection Criteria

Essential qualifications, attributes and skills include, but are not limited to:

  • AHPRA or other relevant clinical registration.
  • Certificate or higher qualifications in Project Management
  • Demonstrated experience in project management.
  • Commitment to improving the health of vulnerable and marginalised communities.
  • Demonstrated high level interpersonal skills and stakeholder engagement.
  • Previous experience working with diverse communities within public housing.
The position description can be found here


Please note it is a requirement for all employees of North Richmond Community Health to demonstrate evidence of mandatory immunisations/vaccinations prior to commencement of employment, based on the Immunisation Category their position falls under.

  • System and Care Navigator

    2 weeks ago

    Richmond, Australia North Richmond Community Health Full time

    **Work with us**: Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You’ll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and...

  • Care Coordinator

    1 week ago

    Richmond, Australia North Richmond Community Health Full time

    _We have an exciting opportunity for an RN or registered __allied health clinician__ to take on the role of _*_Care Coordinator_*_ and join the Health Independence Program team at Richmond. You will provide support to clients in the post discharge period and assist them navigate the service system._The PAC program has a flexible service delivery model...

  • Care Coordinator

    2 weeks ago

    Richmond, Australia North Richmond Community Health Full time

    _We have an exciting opportunity for a Registered Nurse or registered __allied health clinician__ to take on the role of _*_Care Coordinator_*_ (fixed term part/full time) and join the Health Independence Program team at Richmond. You will provide support to clients in the post discharge period and assist them navigate the service system._The PAC program has...

  • Care Coordinator

    2 months ago

    Richmond, Australia North Richmond Community Health Full time

    _We have an exciting opportunity for a Registered Nurse or registered _**_allied health clinician_**_ to take on the role of _*_Care Coordinator_*_ (fixed term part/full time) and join the Health Independence Program team at Richmond. You will provide support to clients in the post discharge period and assist them navigate the service system._ The PAC...

  • Systems Support Officer

    4 weeks ago

    Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE**: - The Systems Support Officer is responsible for providing functional support to end users of Mercy Health Home Care Services Client Management system (Currently Carelink+). This role sits within the Homecare Business System team, is highly business focused providing a great opportunities for an existing IT professional or someone who is...

  • System Operations Planner

    2 weeks ago

    Richmond, Australia CitiPower and Powercor Full time

    **System Operations Planner**: - Richmond, VIC, AU, 3121**About us**: We’re a team that cares about you and your community. CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include a large number of households, as well as commercial...

  • System Operations Planner Operator

    1 week ago

    Richmond, Australia CitiPower and Powercor Full time

    **System Operations Planner Operator**: - Richmond, VIC, AU, 3000**About us**: We’re a team that cares about you and your community. CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include a large number of households, as well as...

  • System Operations Planner Operator

    1 week ago

    Richmond, Australia CitiPower and Powercor Full time

    System Operations Planner Operator: Richmond, VIC, AU, 3000About us:We're a team that cares about you and your community. CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include a large number of households, as well as commercial and...

  • Care Coordinator, Inner Melbourne Post Acute Care

    2 weeks ago

    Richmond, Australia North Richmond Community Health Full time

    **Work with us**: Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You’ll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and...

  • Workforce Systems

    1 week ago

    Richmond, Australia Mercy Health Full time

    ABOUT THE ROLE: The Workforce Systems and Support Officer is responsible for working collaboratively with the Workforce Systems and Support team for the monitoring and support of the RosterOn system through the Mercy Health Aged Care and Health Services rostering framework. In addition, this position provides support to all facilities to develop best...

  • System Operations Planner

    1 week ago

    Richmond, Australia CitiPower and Powercor Full time

    About the Role: We currently have an exciting opportunity for a motivated professional to join our Network Access team in a full time and permanent capacity based at our Burnley office. In this role you will assess, prioritise and accept applications for planned access to the sub-transmission, distribution and LV network and produce detailed switching...

  • System Operations Planner Operator

    2 weeks ago

    Richmond, Australia CitiPower and Powercor Full time

    About the Role: This is a fantastic permanent opportunity to join our team as a System Operations Planner Operator, based at our Burnley depot. In this position, you will play a key role in enabling network access by evaluating, accepting, and prioritizing applications for planned access to various electricity networks. This involves producing detailed...

  • System Operations Planner Operator

    1 month ago

    Richmond, Australia CitiPower and Powercor Full time

    About the Role: This is an exciting permanent opportunity to join our team as a System Operations Planner Operator, working at our Burnley depot. In this role you will facilitate network access through assessing, accepting and prioritising applications for planned access to the electricity networks across limited transmission (dedicated connection...

  • Systems Support Officer

    1 week ago

    Richmond, Australia Mercy Health Full time

    ABOUT THE ROLE: The Systems Support Officer is responsible for providing functional support to end users of Mercy Health Home Care Services Client Management system (Currently Carelink+). This role sits within the Homecare Business System team, is highly business focused providing a great opportunities for an existing IT professional or someone who is...

  • Emergency Systems Coordinator

    4 weeks ago

    Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE**: Summary of the role: - The Emergency Systems Coordinator works collaboratively with the Manager Emergency and Business Continuity to provide Emergency Management education and training across sites within Mercy Health. - Part time position, 0.6 FTE (22.8 hrs per week) over 3 days per week. - Salary quoted is for the full-time equivalent...

  • People Systems and Reporting Specialist

    1 week ago

    Richmond, Australia Epworth Healthcare Full time

    Renowned private healthcare organisationFull time position with flexible work arrangementsExcellent employment benefitsThe RoleWork within a collaborative People and Culture team environment, taking responsibility for Epworth's workforce reporting and human resources systems. You will be responsible for further maintaining and enhancing Epworth's people data...

  • Strategic Advisor, Primary Care Growth

    1 week ago

    Richmond, Australia Access Health and Community Full time

    Full time 12-month Fixed Term senior leadership role, Richmond Lead & grow the design & implementation of integrated service models Thriving not for profit, with hybrid working hours & salary packagingAbout Access Health and CommunityWith a 150-year history and caring at our centre, our mission at Access Health and Community (AccessHC) is to build healthier...

  • Strategic Advisor, Primary Care Growth

    3 weeks ago

    Richmond, Australia Access Health and Community Full time

    Full time 12-month Fixed Term senior leadership role, Richmond - Lead & grow the design & implementation of integrated service models - Thriving not for profit, with hybrid working hours & salary packaging **About Access Health and Community** With a 150-year history and caring at our centre, our mission at Access Health and Community (AccessHC) is to...

  • Emergency Systems Coordinator

    1 week ago

    Richmond, Australia Mercy Health Full time

    ABOUT THE ROLE:Summary of the role: The Emergency Systems Coordinator works collaboratively with the Manager Emergency and Business Continuity to provide Emergency Management education and training across sites within Mercy Health. Part time position, 0.6 FTE (22.8 hrs per week) over 3 days per week. Salary quoted is for the fulltime equivalent role This...

  • Power Systems Worker

    2 weeks ago

    Richmond, Australia CitiPower and Powercor Full time

    **Power Systems Worker (Elec/Elec Fitt)** Richmond, VIC, AU, 3121 **About us**: CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. We provide reliable, safe and affordable electricity and our businesses are independently rated as the best in the...