Business Systems Support Specialist

1 week ago


Melbourne, Victoria, Australia Bupaoptical Full time

In this 7 month fixed term contract as the Business Systems Support Specialist, you will be responsible for maintaining the B2B CRM system, ensuring data integrity and information security, delivering key reports, providing systems training, implementing changes, and driving process improvement, all while focusing on enhancing the experience of clients and stakeholders.

The role involves supporting the overall system administrative needs of the B2B CRM and its integrated eco-system.

How will I contribute?

  • Manage the CRM system continuously to maintain data integrity and information security, deliver key reports, implement changes, and drive process improvement
  • Offer ongoing support for the CRM system by providing essential training materials and sessions, ensuring a consistent experience and outcomes
  • Act as the Subject Matter Expert for CRM, key systems, and customer experience within the Bupa organization, participating in forums, projects, and changes affecting the International & Corporate Partnerships Team
  • Collaborate with the broader International & Corporate Team to execute Bupa-wide projects and changes impacting CRM, key systems, and customer experience
  • Develop and carry out technical system testing plans for I&C system in all change activities
  • Contribute to Bupa's reputation as a trusted healthcare partner and workplace wellbeing leader by actively participating in continuous improvement efforts

What's in it for me?

In addition to a competitive salary, a variety of Bupa benefits, and flexible working arrangements, you will have the opportunity to showcase your skills and drive innovation. You will work closely with dedicated colleagues who strive to deliver exceptional experiences. At Bupa, we value and embrace diversity, recognizing that our unique contributions collectively make a significant impact.

What are the requirements?

  • Essential skills include excellent presentation and communication abilities
  • Demonstrated strong analytical skills
  • Experience in end-to-end project management and CRM/Billing software
  • Familiarity with knowledge management systems
  • Proficiency in working with a Service delivery model
  • Previous experience in a Health Insurance setting is advantageous

What is the work environment like?

Bupa is a global healthcare organization dedicated to helping individuals lead longer, healthier, and happier lives while striving to create a better world for over 70 years.

Operating in Australia, New Zealand, and Hong Kong, Bupa Asia Pacific serves approximately 6.5 million customers by offering a wide range of health and care services, including health insurance, aged care, dental, medical, optical, and hearing services.

With a workforce of over 20,000 employees in the region, we are committed to making a meaningful difference in the lives of our customers through our core values, mission, and personalized care approach.



  • Melbourne, Victoria, Australia Evolution Business Systems Full time

    We are seeking a highly motivated Senior Solutions Specialist to join our team. The Senior Solutions Specialist will be responsible for providing technical expertise and support to clients, identifying and analyzing client needs, and developing and implementing solutions to meet those needs. The ideal candidate will have excellent communication skills, a...


  • Melbourne, Victoria, Australia Kinetic IT Full time

    Job no: OCREQ0024791Employment type: Full TimeLocation: Melbourne, PerthCategories: Business/Systems AnalysisAbout Us:Kinetic IT has grown to become one of Australia's leading ICT managed services providers over the last 20 years, with over 1400 staff getting their teeth into large and complex environments across the country. We have offices in all major...


  • Melbourne, Victoria, Australia Bupa Full time

    About the OpportunityAre you ready to embark on an exciting journey with Bupa's Health and Wellbeing business? We have an opportunity for a passionate and dynamic individual to join our Operations Technology team as a Business Systems Support Specialist. This role is your chance to make a real impact, supporting the end-to-end operational and technological...


  • Melbourne, Victoria, Australia The Business Agility Group Full time

    About the job IBM Mainframe Systems Specialists - Contract:Please note to apply, applicants must have the following: The requisite skill and experience defined below,:- Hold Australian Permanent Residency or Australian Citizenship,: Be prepared to work within Australia in a local and/or hybrid model, and:- At least 5+ year's relevant local working...


  • Melbourne, Victoria, Australia The Business Agility Group Full time

    About the job IBM Mainframe System Software Specialists:Calling all IBM Mainframe System Software specialists.Please note to apply, applicants must have the following:The requisite skill and experience defined below,:- Hold at least Australian Permanent Residency status,:Be prepared to work within Australia in a local and/or hybrid model, and:- At least 5+...


  • Melbourne, Victoria, Australia Harris Computer Systems Full time

    Reporting to VP Support Services, the Program and Customer Support Specialist will be responsible for coordinating the daily administration of our health programs and for providing product and service information and support. You must be highly organised, process-driven and detail orientated, have exceptional verbal and written communication skills and the...


  • Melbourne, Victoria, Australia BAE Systems Full time

    Support System Delegated Design Authority PositionHere are the details of the job opportunity that match your profile:Job Type:PermanentFull-timeLocation:At BAE Systems AustraliaEngage in impactful workEnjoy your tasksPossibility for career growthEmbrace individualityWe operate in an exciting industry where we constantly strive to create innovative and...


  • Melbourne, Victoria, Australia ITW Full time

    ITW is a Fortune 200 company operating in nearly every corner of the globe. ITW has a powerful and unique business model and culture which is the key to over 100 years of success. ITW Construction Asia Pacific employs around 1100 employees in the region to service our key end markets and customers in residential and commercial construction. Our team has...


  • Melbourne, Victoria, Australia BAE Systems Full time

    Perform purposeful work of national significance Perfect opportunity to join the Defence industry Enjoy interesting work, variety, development and flexibility within a strong team cultureAt BAE Systems we are recognised for delivering projects of global and national significance to our customers and with this we are known for developing some of the most...


  • Melbourne, Victoria, Australia DELAWARE NORTH Full time

    HR Systems Specialist About us: Delaware North is a market leader in the catering and hospitality industry with a portfolio spanning across: sporting stadiums, airports, leisure and entertainment venues across Australia and New Zealand. About this role: Reporting to the Head of HR Services & Solutions, the HR Systems Specialist is responsible for the...


  • West Melbourne, Victoria, Australia Gateways Support Services Full time

    Specialist Support Coordinator: Volunteer / Charity / Community Support Services VIC Other Contract23/2/202 West Melbourne location 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunities West Melbourne location 6 month contract opportunity Generous hourly rate and...


  • West Melbourne, Victoria, Australia Gateways Support Services Full time

    West Melbourne location - 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunities West Melbourne location 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunitiesGateways...


  • Melbourne, Victoria, Australia Churches of Christ Full time

    Aurion Systems Specialist 3 years Plus in Aurion system experience Exceptional people skills, with ability to communicate technical, functional and business concerns In-depth Knowledge of processing payroll, understanding legislation and award interpretation. Aurion Systems Specialist Churches of Christ, People Services - Payroll, Kenmore HQ ...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    We have an exciting opportunity for a Business System Support Officer to work with a State Government Department - fixed term 6 months.The Business Systems Support Officer supports the Business Systems Analyst and Manager of the Planning and Development team to complement the work program of system maintenance as well as continuous improvement of...


  • Melbourne, Victoria, Australia BAE Systems Full time

    At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career Be YOUWe work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success....


  • Melbourne, Victoria, Australia BAE Systems Full time

    All Systems GO Be part of defence capability delivery Excellent opportunity to put contemporary thinking into practice and develop something new Enjoy flexibility, engaging work and a culture that embraces diversityAt BAE Systems we are recognised for delivering projects of global and national significance to our customers and with this we are known for...


  • Melbourne, Victoria, Australia Ignite Specialist Recruitment Services Full time

    Our client - a multinational biotechnology research and development company is looking to hire a Quality validation specialist(computer Systems) for a 12-month contract.Reporting to the Computer System Validation Site Lead you will be responsible for senior computer system validation specialist will ensure all computerized systems used to support GMP...


  • Melbourne, Victoria, Australia Paxus Australia Pty Ltd Full time

    Posted 07 June 202- SalaryNegotiable LocationMelbourne Job type Contract DisciplineIT General Reference261777_Job description:To be successful, you will need to have 3 to 5 years' experience system training development and analysis experience. You would ideally have exposure to working with HSES Systems such as SAP EHS, Cority/Medgate or Enablon with...


  • Melbourne, Victoria, Australia Ambulance Victoria Full time

    Location: Melbourne | Eastern MetropolitanJob type: Full timeOrganisation: Ambulance VictoriaSalary: Salary not specifiedOccupation: IT and TelecommunicationsReference: AV/1784886At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it...


  • Melbourne, Victoria, Australia BAE Systems Full time

    Perform purposeful work of national significance Opportunity to work on exciting Defence Industry projects and see the impact your work can have at an iconic Australian brand Enjoy flexible work practices like 9 days a fortnight full time working arrangement, engaging work and an inclusive culture where we strive to make every individual feel valuedAt BAE...