Assurance Management Lead

2 weeks ago

Melbourne, Victoria, Australia ANZ Banking Group Full time

Req ID: 68010

Department:
AR Controls Office

Division:
Australia Retail

Location:
Melbourne

About Us


At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role


As an Assurance Management Lead in our Complaints, Remediation & Events Value Chain team, you'll play a key role in monitoring and advising in relation to Complaints, Remediation and Event Management.

This role is specifically focusing on the events management and remediation uplift ASIC program.

This role involves continuous touch points with the project team to assist in designing controls, reviewing uplifted process documentation as well as ASIC closure packs.


You will play an active role in driving improvement in risk capability/culture/awareness and promote Operational Risk Management across the business.


Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.

Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Location: 833 Collins Street, Docklands VIC 3008

Role Type: 12 Months Fixed Term contract, full time role

What will your day look like?

Specific responsibilities Include:


Support the business to deliver the Events Management and Remediation Program activities in line with regulatory obligations and the I.

AM framework (supported by actionable insights and opinions) including:

Adequacy of control environment to mitigate risks and meet policy requirement (individually and in aggregate) within Risk Appetite

Review the ASIC closure packs and provide feedback as needed

Review documented processes and procedures

Help designing controls

Appropriateness and effectiveness of tactical and strategic actions to address Risk response

Assessment of risk exposures and their incorporation in strategic planning discussions

Management assessment and response to Operational Risk Scenarios

Adequacy of response to reportable events

Participate in Business and/or program forums such as steering committees, risk assessment workshops, to provide insight and advice, ensuring appropriate consideration of operational risk and compliance issues


Assist the broader team to understand the impact of the events management and remediation program on risk profiles, operational risk and compliance incidents, audit findings, customer complaints, control testing, etc.

results to identify potential compliance insights/issues

Identification and analysis of risk data to support risk-based decision making and associated procedures and tools

What will you bring?

To grow and be successful in this role, you will ideally bring the following:
Experience of developing and implementing a regulatory compliance and risk management strategy across multiple business units
Analytical skills required to analyse Remediation, and event management risk and controls data from multiple sources to identify, assess and measure trends and patterns
Experience of working within the Op Risk Framework, including detailed knowledge of Operational Risk Management Process
Experience of working with external bodies relevant to relevant regulatory obligations(e.g., industry bodies)
Proven ability to identify pragmatic solutions to managing risks, and then deliver against your risk management objectives
Deep technical knowledge of risk and compliance regulation and frameworks
Experience in managing designing and managing controls across the business
Desire to create a thorough understanding of how our customers and bankers relate and react to embedding risk management in everyday activities
Ability to look at things differently, challenge the status quo and innovate
Proven ability to identify pragmatic solutions to managing risks, and then deliver against this
Experience in risk management OR internal / external audit, coupled with significant banking & finance industry knowledge
Experience in managing high performing teams within environments facing significant change and workload

You're not expected to have 100% of these skills.

At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?


From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too.

Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and

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