Intensive Support Worker

2 weeks ago

City of Armadale, Australia Hope Community Services Full time
  • Fixed term contract until 31 December 2024
  • Full time, 76 hours per fortnight located in Casuarina and Armadale
  • SCHADS Level 5, paying above award rates at Level 6 $47.50 base rate + $4.40 p/hr responsibility allowance
  • Salary sacrifice benefits

HOPE has been a community service in Western Australia for over a century, providing much needed support to people affected by alcohol and other drugs, mental ill-health, youth justice issues and socioeconomic disadvantage.

We have an exciting opportunity for an Intensive Support Worker to join the Youth Justice team in the Metro area, supporting young people aged 10-18 years old in a custodial setting.

The position is full time and requires the successful candidate to work every Saturday, Sunday and public holidays (with the exceptions of Good Friday, Easter Sunday, Easter Monday, Christmas and Boxing day) and 3 other days within the week. This role will provide one to one support to a small caseload of young people and provide general support to all young people on the weekends.

Please review the days of work to ensure you can meet the requirements for the role.

About the Opportunity

As an Intensive Support Worker (ISW) you will be working an on individual basis with young people aged 10 – 18 years in a custodial setting.

The ISW will provide general support to all young people on the weekends, and will work with other stakeholders and the Department's Aboriginal Youth Support Officers (AYSOs) to run group based activities.

During the week, you will have a small caseload of young people to provide one to one support, or provide support to the other mentors to have more than one young person up from cell and doing activities.

You will be responsible for the development and implementation of strategies to help young people increase their capacity to re-engage with mainstream activities and increases the number of out of cell hours.

You will work alongside a multidisciplinary team to create a nurturing, safe and healthy environment to support young people to develop individual goals and strategies to manage their behaviours and wellbeing.

About you:

You will be a dedicated and enthusiastic person who can build rapport with young people and role model socially appropriate behaviour and language.

You will be proactive in engaging young people in a variety of activities to give them learning opportunities. In addition you will be capable of dealing with challenging behaviours in a calm manner and familiar working in a strength based and trauma informed manner.

ESSENTIAL CRITERIA:

  • Have strengths-based, client-centred, trauma-informed and youth participation approach experience.
  • A high level of expertise and experience attained through previous appointments, service, and/or study, qualifications in Psychology, Social Work, Youth Work, Mental Health, Community Services or AOD.
  • Experience of working with young people in the Youth Justice System, ideally in a custodial setting.
  • Experience of working with at-risk young people in group settings and providing one to one support.
  • Experience and / or willingness to work with young people with challenging behaviours (i.e. has de-escalation training, conflict resolution, behavioural management)
  • Ability to communicate well with young people, and an understanding of Aboriginal culture
  • A broad understanding of the challenges and experiences of people in regional Western Australia.

It is also imperative the right candidate has knowledge and an understanding of the Stolen Generation and its impact on Aboriginal people as well as issues impacting young people involved within Department of Justice and Department of Communities Child Protection services.

DESIRABLE CRITERIA:

  • Has Therapeutic Crisis Intervention training
  • Has knowledge of Trauma Informed Practices and Care
  • Experience of working with or knowledge of issues impacting young people involved within Department of Justice and Department of Communities Child Protection services
  • Knowledge of the effects of foetal alcohol spectrum disorder on young people (or willingness to undertake training)

Essential Pre- employment requirements:

  • National Police Clearance (no older than 3 months)
  • Working with Children Check
  • Pre-employment Form PSD0001 verification of identification by Department of Justice (DoJ)
  • Covid-19 Vaccination (fully vaccinated)
  • Current C or A class driver's licence

Our Culture

Hope strives to provide a safe workplace and promotes progressive policies that prioritise the health, safety and unique needs of our team. Hope's ambition is to be an employer of choice by supporting staff to grow, learn, innovate and achieve their potential. We invest in developing our people to sustain the workforce built on 'growing our own'.

Find out more about Hope on our website.

If you need support to submit your application, please email

Your benefits

Knowing you are making a real difference in your community and being in a team that celebrates your successes and supports you during challenges.

Not-for-profit salary packaging, reducing your tax (details via AccessPay).

Discounts with a major health insurance provider.

We offer employees and their family members access to a confidential, and professional counselling service.

What to expect next

If your application is shortlisted, you will receive a phone call to discuss your skill further and may be invited to attend an interview either online or in person at our local office/Hub.

Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.

HOPE acknowledges and welcomes diversity in all its forms amongst staff and clients, including culture, language, race, ethnicity, age, disability, sexual orientation, gender identity, intersex variations, religion, and socio-economic and relationship status.

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