Account Manager
2 weeks ago
Key role is to support new GWS client account & business growth:
Be part of a global business with exciting growth targets for 2023:
Join a supportive team who will develop your career:
Perth location
Culture of our team at CBRE GWS:
At CBRE, our people enjoy the flexibility of working in a global real estate and property services organisation with tremendous scale.
Every day you are empowered to be better, achieved through utilising our efficient technology platforms and resources, being part of our successful and cohesive team culture, and working alongside market leading experts.
In CBRE Global Workforce Solutions (GWS), our people benefit from a range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships/discounts and paid volunteer days.
Here's a snapshot of your day:
Reporting to the Area General Manager, the Account Manager is to provide leadership and guidance in delivering the portfolio strategy and operational outputs across the property portfolio
Other responsibilities include:
- Responsible for the delivery of efficient and costeffective premises management.
- Direct liaison with Client senior management, personnel and external service providers as necessary to fulfil the role and to resolve issues in a timely and professional manner.
- Ensure the best and most effective performance of the team dedicated to the account.
- Plan and manage the service delivery team encompassing staffing, training, and support personnel for whole account.
- Setting and implementing strategic plans for the provision of premises to align with the business plans of the organisation.
- Monitor service standards in line with with client expectations on an ongoing basis.
- Manage contractual relationships and works with the Client's Representative to ensure excellent service delivery to Client's sites, and reviews and monitors whole of contract performance in line with KPI, SLA and/or contractual commitments.
- Drive the account to meet all financial and performance targets agreed.
- Ensure all regulatory and compliance commitments are met in line with client and CBRE standards and local legislation.
- Develop and maintain HSEQ documentation for the site (including but not limited to emergency procedures, risk register, contractor management).
Skills and experience:
- Experience in a propertybased facilities and/or operations role.
- Exceptional client relationship building skills.
- Excellent attention to detail and ability to remain task focused.
- Strong negotiation and influencing skills.
- Ability to effectively present information.
What's in it for you?
Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field.
Your journey starts here with some of benefits such as:
- Uncapped opportunities to develop your career within facilities management
- Structured career development to support you and explore your learning potential and career goals.
- Flexibility and work/life balanced role.
- Opportunity to work autonomously and manage the delivery of services from planning though to execution while supported by a highly experienced platform team to provide mentoring and guidance.
- Working with an organisation like ours will take your career to the next levelthe sky's the limit.
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