Account Manager

2 weeks ago

Parramatta, New South Wales, Australia Breakthru Full time
Flexible work arrangements

  • Access to fittness passport
  • 5 weeks leave
  • Rewards & Recognition Program
  • Salary packaging benefits
  • Working across 3 sites (Bankstown, Parramatta & Hornsby)
  • Access to fully maintained company vehicle during business hours
  • Access to Fitness Passport

About us
We are a dynamic, innovative organisation committed to empowering people to create their own futures. We specialise in the provision of high-quality person-centric programs to support thousands of people every year.
We believe that people are better off in work. Employment provides individuals with social participation, economic empowerment & purpose. Working with us, you will be supporting our customers to achieve their goals and help to change their lives

About the opportunity

As an Account Manager, you will be responsible for establishing and maintaining key relationships with stakeholders that contribute toward breakthru's growth.

You will identify, establish and maintain mutually beneficial partnerships within the local community to increase customers accessing breakthru's DES services.

You will also support these customers, by ensuring there are ongoing employment and work experience opportunities fed through by your local and national employer partners.


This includes:

  • Promoting all breakthru programs and services to acquire new customers and partners
  • Developing and maintaining relationships with key referral partners (local community organisations)
  • Assisting customers navigate the entry process to the DES service
  • Establishing & maintaining relevant stakeholder relationships
  • Reverse marketing & telemarketing
  • Undertaking cold calling activities to build employer networks and vacant positions for sustainable employment opportunities
  • Negotiating work experience placements with a variety of employers and transitioning to paid employment
  • Influencing preemployment support strategies to customer base to meet employer demand
  • Educating & supporting stakeholders on being disability confident
  • Selling the benefits of employment to breakthru customers
  • Participating in marketing and networking events
  • Analysing labour market intelligence

About you

You are passionate, driven to succeed and thrive on customer service, building relationships both internally and externally to ensure the success of obtaining an ongoing pipeline of new customers, but also job placements for our customers.

You will also be able to clearly articulate and demonstrate:

  • Demonstrated experience in achieving and exceeding business targets and KPIs
  • Local labour market knowledge
  • Thrive in a fastpaced and challenging environment
  • Networking & relationship management skills
  • Emotional intelligence & interpersonal skills
  • Your ability to prioritise and self manage competing priorities
  • Your emotional intelligence and professionalism
  • An ability to influence decision makers
  • Ability to advocate on behalf of our customers
  • Proactive approach to achieving sales targets and working to compliance standards
  • Strong communication skills and able to deal with a diverse range of people
  • Ambitious, passionate and results driven
  • Drivers license (essential)
  • Working with Children, NDIS Workers screening clearance and Criminal record check (essential or willing to obtain)
  • COVID19 Vaccination Certificate or provide medical contraindication certificate

What's on offer

  • Flexible work arrangements
  • A supportive leadership structure & team
  • Rewards & recognition program
  • Learning and development opportunities
  • Laptop and phone provided
  • Access to fully maintained company vehicle during business hours
  • Access to Fitness Passport


We champion diversity & encourage people from an Aboriginal, Torres Strait or South Sea Islander background or other culturally and linguistically diverse backgrounds or people with a disability to talk to us about opportunities within breakthru.

If this sounds like the perfect role for you, APPLY now.

Please note:

A current criminal record check, NDIS Worker Screen and working with children check will be essential to commence in this role.

**All final applicants for this position will be requested to provide evidence of their COVID-19 vaccination immunisation record or medical contraindication certificate as part of the recruitment process

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