Customer Support Specialist

1 week ago

Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time
Brighter Together

Our mission is the make sustainability affordable and accessible for everyone.

By offering financial solutions to homeowners, we're making renewable energy and home improvements more accessible to the everyday Aussie.


Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards.

She is a passionate and humble leader who has a human first approach to business. As a business we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies


We value different perspectives, skills and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).

Like what you've read so far? Read on for info on this role

What You'll do


As the Customer Support Specialist, you'll facilitate the transition to home electrification and promote energy efficiency among both industry stakeholders and individual households.

This involves providing education, guidance, and practical assistance to help consumers make informed energy decisions and reduce energy costs.

  • You can flex your communication style to respond to many different types of people.
  • Troubleshoot and solve customer problems effectively
  • Demonstrate empathy and understanding towards customer concerns
  • Maintain clean and updated data in CRM systems
  • Meet or exceed KPIs and SLAs consistently
  • Utilise customer support experience across email, chat, or phone interactions, both inbound and outbound
$0 - $0 a year

What You'll Bring


To succeed in this role, you'll be able to engage effectively with our customers and address their enquiries promptly and professionally.


You'll also have the following:

  • Customer Support experience is essential. Proficiency in providing customer support via email, chat, or phone, both inbound and outbound.
  • You'll bring your strong communication skills, which are crucial. This includes verbal and written communication, as well as active listening.
  • You're a problem solver You have the capability in troubleshooting and resolving customer inquiries efficiently.
  • You are empathetic and understanding. You empathise with customers and understand their perspectives.
  • Familiarity with CRM Systems and maintaining clean and updated data.
  • You are adaptable and flexible, with a readiness to handle various customer inquiries and adapt to different situations.
  • You have the ability to work towards targets and you meet or exceed KPIs and SLAs consistently.
Your attention detail is second to none. You always ensure accurate and thorough recording of information and data.

  • Ability to stay calm and patient, especially when handling challenging situations or complaints.
  • Knowledge in home electrification is highly advantageous. If you have knowledge of options and benefits to provide informed support to customers, you'll be ahead
Benefits

  • We're committed to building a culture where our people can thrive, both professionally and personally. So, we offer a variety of benefits and perks to support you and your family.
  • Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility.
  • Employee share options new staff may be given an opportunity to join our Employee Share Option Plans (ESOP).
  • Get social. Connect over lunch at Noodle Wednesday's and Burger Thursday's, plus a weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
  • Nutritious snacks who doesn't love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies you name it We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
  • Endoftrip facilities. Cycle in to work, lock up your wheels and have a shower in our endoftrip facilities, which come complete with towel service and hair dryers.
  • Anniversary leave your dedication at Brighte won't go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.
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