Guest Services/reservations Agent
1 week ago
Duties & Responsibilities (including but not limited to):
- Always greet guests in a friendly and professional manner
- Maintain a neat, clean and professional appearance at all times
- Engage each guest as a unique individual and listen attentively to their requests
- Answer the phone in a timely and professional manner
- Build and prepare daily reports
- Communicate with housekeeping and maintenance teams to ensure guests needs are met daily
- Responsible balancing of daily accounts
- Listen to guests complaints or concerns and resolve their issue in a timely manner
MUST be available weekends
Skills & Qualifications:
- Articulately communicate both in the written and verbal
- Previous experience in front office position preferred
- Qualification in hospitality services preferred
- Computer skills essential
- Knowledge of RMS or other hotel PMS systems preferred
- Exceptional interpersonal skills to enhance the service standards throughout the operation
- Time management skills are essential
- Ability to work effectively in an often fast paced environment by multi tasking
- Ability to work independently but able to communicate effectively with all other team members when they come on shift
- It is also important to be able to self start and assess what jobs need to be done and to do them
Job Types:
Part-time, Casual
Salary:
$ $35.00 per hour
Schedule:
- Day shift
- Every weekend
- Flexible hours
- Monday to Friday
- Public holidays
- Weekend availability
- Weekends only
Supplemental pay types:
- Penalty rates
COVID-19 considerations:
Due to government mandates, staff must be fully vaccinated.
Ability to commute/relocate:
- Mandurah, WA 6210: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Are you available to work most weekends & public holidays?
Work Authorisation:
- Australia (preferred)
Work Location:
One location
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