Guest Services/reservations Agent

1 week ago


Mandurah, Western Australia Dolphin Quay Apartments Full time
Due to an internal promotion, we are looking for an extra receptionist to cover weekends and holidays/sick leave. Experience working in hotel reservations preferred but not essential as full training will be provided. Applicants will work approximately 2-3 days per week on a rotating roster. Office hours are 9am - 5pm, 7 days a week.

Duties & Responsibilities (including but not limited to):

  • Always greet guests in a friendly and professional manner
  • Maintain a neat, clean and professional appearance at all times
  • Engage each guest as a unique individual and listen attentively to their requests
  • Answer the phone in a timely and professional manner
  • Build and prepare daily reports
  • Communicate with housekeeping and maintenance teams to ensure guests needs are met daily
  • Responsible balancing of daily accounts
  • Listen to guests complaints or concerns and resolve their issue in a timely manner
-
MUST be available weekends

Skills & Qualifications:

  • Articulately communicate both in the written and verbal
  • Previous experience in front office position preferred
  • Qualification in hospitality services preferred
  • Computer skills essential
  • Knowledge of RMS or other hotel PMS systems preferred
  • Exceptional interpersonal skills to enhance the service standards throughout the operation
  • Time management skills are essential
  • Ability to work effectively in an often fast paced environment by multi tasking
  • Ability to work independently but able to communicate effectively with all other team members when they come on shift
  • It is also important to be able to self start and assess what jobs need to be done and to do them

Job Types:
Part-time, Casual

Salary:
$ $35.00 per hour

Schedule:

  • Day shift
  • Every weekend
  • Flexible hours
  • Monday to Friday
  • Public holidays
  • Weekend availability
  • Weekends only

Supplemental pay types:

  • Penalty rates

COVID-19 considerations:
Due to government mandates, staff must be fully vaccinated.

Ability to commute/relocate:

  • Mandurah, WA 6210: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

  • Are you available to work most weekends & public holidays?

Work Authorisation:

  • Australia (preferred)

Work Location:
One location

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