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Assistant Customer Fulfillment Manager
3 months ago
Assistant Customer Fulfillment Centre Manager:
**This unique opportunity exists to be part of the start-up of this Customer Fulfillment Centre (CFC) in Mascot and build the operational, commercial, and team member foundations of this site.
**The Assistant CFC Manager role will lead, manage, and support teams to ensure availability and freshness of stock to provide an exceptional level of service to all Online customers.
**This role will report directly to the Customer Fulfillment Centre Manager.
What makes you right for Woolies:
**As the Assistant CFC Manager, your key responsibilities will be to: -
To support the CFC Manager to drive the WooliesX and Woolworths Group strategy within the CFC to ensure delivery of the eCom strategy
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Support the Department Managers in leading their teams, checking all processes are being completed, and continuously reviewing if tasks can be done in a better way to improve efficiency
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Review key customer metrics daily
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Work closely with the Payroll and Admin Manager to ensure recruitment is maintained and teams are rostered correctly
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Collaborate with our Online Commercial and Online Replenishment teams to improve customer satisfaction
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Engage with the local community to strengthen positive relationships and build the Woolworths brand
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Lead the CFC in the absence of the CFC Manager
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Identify & develop talent in the CFC to build a talent pipeline for our Woolworths Group
- **Engage with other CFC teams to share best practice
**The right attitude is everything....
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Genuine passion for food & shopping
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Customer first mentality
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Love of teamwork and growing with others
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Flexible and adaptable to change
- **Willing to work and reliable
Woolworths, a job is never just a job
:
**It's the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you're looking for a place to develop, you could be who we're looking for.
Who we are:
**Joining WooliesX means being a part of the wider Woolworths Group, which includes the businesses of Woolworths Supermarkets, BWS, Dan Murphy's, Big W, Cellarmasters, ALH Group and Countdown (NZ). Which means you won't have one opportunity with us, you'll have thousands.
Why work with us:
**Whether you're starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you've got goals, we've got all you need to succeed. You'll find over a thousand career options, plus the learning encouragement and support for you to grow. We're a team that is there for each other. By working alongside people you can learn from, you'll grow and develop in a fun, supportive environment. Working with a diverse range of people in an industry facing rapid change, you'll gain real-world experience and grow as a person. Whether it's making customers smile, supporting Aussie farmers, or playing an important role in your local community, you'll be doing a little good every day at Woolworths.
When you will be needed:
**This is a full time position requiring flexible availability to work as per business needs, including overnight and weekend shifts.
**Grow with the Group
**As an inclusive, team-first company, our people are at the core of everything we do.
**We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTI inclusion.
**As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
**We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
**We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
**We'd love to hear from You
**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
As our Group contin