Wa - Itsm Problem Manager

2 weeks ago

Perth, Western Australia NRI Australia Full time

The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole.

Together we form a highly motivated, customer-focused workforce.

We seeking a skilled and experienced ITSM Problem Manager to join our dynamic team. At NRI, we are committed to delivering top-notch IT services and value-driven solutions.

Role Overview:

As an ITSM Problem Manager, you will be responsible for overseeing the identification, analysis, and resolution of IT issues.

Your role involves working collaboratively with various teams, utilizing problem-solving methodologies, and ensuring the delivery of high-quality IT services. From root cause analysis to proactive management, you'll play a pivotal role in optimizing our IT processes.

Key Responsibilities:

  • Lead problemsolving initiatives using methodologies like 5 Why, Ishikawa, and Kepner Tregoe
  • Collaborate with stakeholders to understand and address IT issues
  • Develop and implement effective problem reporting and resolution strategies
  • Create and maintain ServiceNow dashboards for monitoring and reporting
  • Contribute to the development of metrics and trending reports
  • Work closely with Configuration Management to support quality outcomes
  • Ensure adherence to SLTs, SLAs, OLAs, CSF, and KPIs
  • Facilitate effective communication and conflict resolution

Qualifications and Clearances:

  • Formal ITIL qualification
  • Relevant industry experience

Related Experience:

  • Minimum of 1 year's experience overseeing IT service delivery
  • Experience in a managed service environment or large government agency

Desirable Attributes:

  • Recent experience in a similar position, preferably within an outsourcing environment
  • Proficient understanding of change management principles, techniques, and tools
  • Effective facilitation and influencing skills
  • Strong stakeholder management skills
  • Excellent listening and communication skills
  • Exposure to Problem Management and supporting methodologies
  • Experience in creating Configuration Management Reporting
  • Familiarity with ServiceNow dashboards
  • Understanding of constructs of commercial contracts
  • Detailoriented

WHAT'S IN IT FOR YOU?


In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you'll be rewarded with a career changing experience only consulting can provide.

- Diverse and challenging project work

  • Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year
  • Training and development opportunities
  • Salary sacrifice, motor and novated leases
  • Committed health & wellbeing plan including Employee Assistance Program
  • 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service
  • Corporate partnerships

ABOUT US
Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.

  • We're that partner for countless businesses. designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success across business, government and beyond.
  • We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We're backed by a global reach that makes us a truly gamechanging alternative in the digital services space with local decisionmaking and authority. And we're powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.
-
DIVERSITY & INCLUSION

  • We value our collaborative culture and work together to support a variety of community organisations and social issues.

  • ITSM Process Specialist

    2 weeks ago

    Perth, Western Australia RAC WA Full time

    We are seeking you, a highly skilled professional who can ensure the seamless interaction of various ITSM processes, including incident, problem, knowledge, system change configuration, and more.If you have a passion for process excellence and possess the technical know-how to drive continuous improvement, this is the perfect opportunity for youWhat will you...

  • Itsm Process Specialist

    2 weeks ago

    Perth, Western Australia RAC Full time

    ITSM Process SpecialistWe are seeking you, a highly skilled professional who can ensure the seamless interaction of various ITSM processes, including incident, problem, knowledge, system change configuration, and more.If you have a passion for process excellence and possess the technical know-how to drive continuous improvement, this is the perfect...

  • ITSM Process Specialist

    2 weeks ago

    Perth, Western Australia ETS Infrastructure Management Full time

    Other (Information & Communication Technology) We are seeking you, a highly skilled professional who can ensure the seamless interaction of various ITSM processes, including incident, problem, knowledge, system change configuration, and more.If you have a passion for process excellence and possess the technical know-how to drive continuous improvement, this...

  • Problem & Incident Manager

    2 weeks ago

    Perth, Western Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.Let's talk about the role and responsibilities Developing strong, positive relationships with key stakeholders within...

  • Desktop Support Analyst

    2 weeks ago

    Perth, Western Australia RAC WA Full time

    As Desktop Support at RAC (known as Senior Support Analyst internally), you will be providing first and second level IT support, and position also includes site visits to Joondalup Call Centre, Auto Services and Member Centre sites, supporting all RAC internal customers associated with operating installed hardware and software according to agreed service...

  • Senior Support Analyst

    2 weeks ago

    Perth, Western Australia RAC of WA Full time

    As a Senior Support Analyst, you will be providing first and second level IT support, and position also includes site visits to Joondalup Call Centre, Auto Services and Member Centre sites, supporting all RAC internal customers associated with operating installed hardware and software according to agreed service levels.What's in it for you? Working in an...

  • Manager Data Innovation Laboratory

    2 weeks ago

    Perth, Western Australia WA Health Full time

    Management (Information & Communication Technology)Government - State (Government & Defence) Position Profile: The Manager Data Innovation Laboratory is responsible for the technical infrastructure design and deployment of technology across the directorate.By driving delivery and adoption of data and information systems, this role plays a strategic role in...

  • WA Manager

    2 weeks ago

    Perth, Western Australia Pivot Management Group Full time

    Job DescriptionWA Manager (Heritage Professional)About the businessInnovative and successful heritage consultancy- well respectedOpportunity to establish an office in WA- drive growth and existing teamAbility to diversify across the region and provide marketing leading servicesA leader in heritage consulting offers a variety of services to its clients and...

  • WA Manager

    2 weeks ago

    Perth, Western Australia Pivot Management Full time

    Environment & Sustainability Consulting (Consulting & Strategy) Innovative and successful heritage consultancy- well respected Opportunity to establish an office in WA- drive growth and existing teamAbility to diversify across the region and provide marketing leading services A leader in heritage consulting offering a range of services to its clients has...

  • Area Manager

    2 weeks ago

    Perth, Western Australia YMCA WA Full time

    Our quest Hello. We're The Y WA and we're looking for a 'Area Manager – Early Learning Centre (ELC)' to join our exceptional Children Services team based in Welshpool (Perth, WA). Have you heard of The Y? Formally YMCA WA? We're that humble not-for-profit that's rang the youth positivity shrine for decades. In fact, YMCA has been contributing to our local...

  • Out of School Hours Care Manager

    2 weeks ago

    Perth, Western Australia YMCA WA Full time

    About the role At the Y WA we have a new seat available at our seniorleadership table We're seeking an Out of SchoolHours Care (OSHC) Manager to lead the growth anddevelopment of OSHC services. Your Benefits Earn extra $$$ with substantial salary packaging benefits. Flexible Working & WFH Arrangements on offer Generous corporate healthcare...

  • Ecology Manager, Wa

    2 weeks ago

    Perth, Western Australia Umwelt Full time

    Location: Perth, WAAbout the OpportunitySeeking a passionate and collaborative Ecology Manager to join Consult Australia's Medium Consultancy of the YearBuilding on our 30-year history, you will lead our well-established Ecology team in Western Australia and help write the next chapter from our Perth office conveniently and centrally located on the South...

  • Account Manager, Wa

    2 weeks ago

    Perth, Western Australia WorkTrybe Full time

    WA Based Clients Career Opportunity with a Growing Business Will suit FM, Cleaning or Security Services BackgroundsTHE OPPORTUNITYThis employer of choice is a leader in the security sector and known for its' exceptional client delivery and satisfaction.This is an outstanding and rare Account Management opportunity for a genuine relationship.THE ROLE - You...

  • Partnerships Manager-wa

    2 weeks ago

    Perth, Western Australia Destiny Rescue Full time

    About the role Global notforprofit organisation New season of growth and opportunities. Homebased officePerthReporting to the Team Leader, you will use your exceptional people skills to help cultivate and grow key relationships with corporates, churches, and mid-tier and major donors to grow the new acquisition portfolio growth in WA.This exciting new role...

  • Business Manager WA

    2 weeks ago

    Perth, Western Australia Tecside Group Full time

    Business Manager WA (Recruitment Agency) Management - Agency (Human Resources & Recruitment) Full time from $140k p.a.+ negotiable package + super + comm Business Manager WA - Join Our Growing TeamSalary Base + Super + Commissions - negotiableAn integral role within the business and its strategic developmentBe part of a team that's working toward a better...

  • Ict Asset Manager

    2 weeks ago

    Perth, Western Australia Wa Health Full time

    Management (Information & Communication Technology)Government - State (Government & Defence) Do you want to be a part of a team that promotes and improves the skills of its workforce and contributes to the health of the wider community? Are you looking for an organisation that listens to what you have to say, supports flexible working arrangements, health...

  • Wa Campaign Manager

    2 weeks ago

    Perth, Western Australia The Wilderness Society Full time

    Be part of a team that's proud to work for the organisation that's secured some of the biggest wins for Australian wilderness and nature: stopping the damming of the Franklin River forty years ago, protecting Waldaman / James Price Point in the Kimberley from a ginormous gas hub, or defending special forests the length and breadth of this continent.ABOUT THE...

  • WA Campaign Manager

    2 weeks ago

    Perth, Western Australia The Wilderness Society Ltd Full time

    Be part of a team that's proud to work for the organisation that's secured some of the biggest wins for Australian wilderness and nature: stopping the damming of the Franklin River forty years ago, protecting Waldaman / James Price Point in the Kimberley from a ginormous gas hub, or defending special forests the length and breadth of this continent.ABOUT THE...

  • Principal Employee Relations Consultant

    2 weeks ago

    Perth, Western Australia WA Health Full time

    Industrial & Employee Relations (Human Resources & Recruitment)Government - State (Government & Defence) This is a Recruitment Pool for Permanent Full Time appointments.Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur.Appointments may be made from this pool until 31/05/2025.Our Team is GrowingThe...

  • Regional Manager, Wa

    2 weeks ago

    Perth, Western Australia Monash IVF Full time

    A Strategic Leadership Opportunity Influence and Support the growth of Monash IVF Group in WA Perth LocationMonash IVF Group are leading the future of reproductive care.***Monash IVF Group is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we offer a dynamic workplace to those seeking...