Reports Team Leader

2 weeks ago

Sydney, New South Wales, Australia Medilaw Full time

Company Description

The Medilaw Group offers fair and balanced opinions to the legal, insurance, workers compensation, superannuation and government sectors across Australia.

Our network of specialists, across a variety of medical specialties, express their medical opinion objectively, fairly and with due consideration to the injured party.


The Reports Team Leader will coordinate and monitor the workings of the Medilaw NSW QA department to ensure the accuracy and quality of reports produced by Medilaw NSW consultants are delivered in a timely manner.


  • Determine, coordinate and implement the induction, skills development and training requirements of Medilaw NSW QA & Admin team members to meet the performance expectations of their role.
  • Development, coordination and implementation of Medilaw NSW Reports Production & QA team members' performance planning, management, evaluation and feedback.
  • Improve workflow processes in support of organisation goals.
  • Chair regular team meetings to identify/discuss/manage issues, opportunities and training and developmental needs.
  • Document and update operational policies & procedures as required.
  • Be an escalation point to incoming inquiries regarding report status.
  • Keep up to date with the requirements of various clients and/or legislative frameworks and communicate expectations to team members
  • Research and acquire knowledge of relevant legislative factors which may impact our services and increase business opportunities.
  • Establish and maintain effective and robust relationships with all Medilaw NSW consultants and teams to ensure the delivery of excellence in quality and service.
  • Where required, escalate to the Operations Manager any client and consultant matters that require intervention guidance.
  • Provide management and thought leadership to create a culture of high performance and service excellence in the QA.
  • Identify risks and opportunities impacting the achievement of performance and service excellence targets.
  • Lead by example to role model MedHealth values and inspire the team to embrace the values.
  • Adhere to QA & Admin policies and procedures.
  • Maintain active knowledge of Privacy Principles in Guidelines for all IME practices and procedures.
  • Actively identify opportunities for continuous improvement and encourage and foster a culture of continuous improvement with our clinic and consultants.
  • Promote and support practices that are inclusive, responsive, save and accessible.
  • Function as an effective, positive team member.
  • Maintain active knowledge of work health and safety practices and procedures.
  • Adhere to all policy and procedures.
  • Undertake project work as determined by the business.
  • Complete all required training, learning & development courses on time.

Qualifications Qualifications and Experience**- Experience in understanding IME Reports production and Quality Assurance best practices relating to independent medical reports within a personal injury and/or accident compensation setting is desirable.

  • A sound understanding of medico legal reports and medical terminology.
  • The ability to work harmoniously with a diverse group of customers, consultants and employees.
  • Experience in utilising the AMA Guides and WorkCover/Personal Injury Commission Guides for assessing permanent impairment and disability assessments.
  • Leadership and professionalism under a tight timeframe / daily deadline environment.
  • Strategic and analytical thinking ability.
  • Experience in the development and implementation of new operating systems and processes.
  • Strong time management and organizational skills.
  • High level of attention to detail.

Specific Knowledge and Skills

  • Demonstrated experience as a Report Production & Quality coordinator or a related position.
  • Experience in the medical, allied health and/or personal injury industry.
  • Computer literacy, with proficiency in Microsoft Office (Word/Excel/PowerPoint/Outlook).
Strong interpersonal and stakeholder relationship skills

Additional Information

You are welcome here.


Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking.

We value all these differences.


We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

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