Regional Performance Optimisation Manager

2 weeks ago

Melbourne, Victoria, Australia Inchcape Full time

About Us
Inchcape Australasia employs over 1,200 team members across Australia and New Zealand.

As part of a global company, our purpose is to bring mobility to the world's communities - for today, for tomorrow and for the better.

Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.


Our diverse and rich history inspires us to adopt a longer-term perspective contributing to a more sustainable and responsible automotive industry while generating a positive impact for our customers and community.


Why join us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below to learn more please visit our website.

  • Where possible, our
    flexible work policy helps support you in achieving a genuine worklife balance.
  • Enjoy more time doing what you love with
    additional days off including an annual Wellbeing Leave and annual Volunteering Leave each year.
  • Access to our
    employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa
    , financial services support, companypaid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.


Want to know more about what it is like to work at Inchcape? Visit our website to discover more about our workplace culture.


What's the opportunity?


Due to growth we are looking for a Regional Performance Optimisation Manager, IFSA - VIC, TAS, SA to join the Inchcape team in this newly created role, within our joint venture finance company, IFSA and across the various IFSA captive finance brands (Subaru Financial Services, Peugeot Financial Services, Citroen Financial Services and bravoauto financial services).


This role will be responsible for the design and delivery of dealer-based sales, GFV and retention based finance training, as well as coaching to sales management, sales teams and F&I teams in an attempt to constantly lift performance and deliver a superior customer experience.

Further to the above, your duties and responsibilities will include, but are not limited to, the following:

  • Ensuring sales management and sales staff recognise the importance of both traditional finance and GFV
  • Targeted coaching support for underperforming dealers
  • Encouragement and providing advanced sales and behavioural skills training to highachieving dealerships
  • Leading and coaching Sales Manager, Sales Consultants and F&I Managers within your region in relation to finance performance
  • Regional reporting

About you:

To be successful you will possess the following:

  • 3 years experience in a finance company or a dealership in both F&I and sales
  • Demonstrated working knowledge of GFV
  • Knowledge of customer retention within finance
  • A proven track record in 'turning around' an underperforming business or team
  • Demonstrated leadership, training and coaching experience
  • Commercial and acumen and negotiation skills
  • A demonstratable high EQ


This is a great opportunity to join an organisation that supports personal development, career growth, celebrates diversity and recognises the benefits a culture of inclusion brings to our workplace and customer experience.

If you believe you have the skills, experience and motivation to succeed in this role, don't miss out on this awesome opportunity


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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