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Assistant Manager Luxury Au Brand Stunning Boutique

3 months ago

Brisbane, Queensland, Australia Relier Group Full time
Strong reputation for facilitating internal growth and progression

  • Opportunities for international travel and relocation
  • Generous wardrobe allowance and incentive program

The Role

  • Our client is an iconic Australian Label with standalone stores across Australia, the United States, the UK and Europe. They have an incredibly strong track record for internal succession into higher retail and support office roles.
  • In this role, you will assist the Store Manager to lead, train, manage, motivate, and develop the store team to achieve sales in line with set targets. You will continue to ensure that the team is creating a lasting client relationship with both new and existing clients, and provide exceptional service levels to ensure that clients enjoy an elevated luxury shopping experience.
  • Previous experience as a team leader
  • Luxury experience will be viewed favourably for this position
  • Experience in KPI delivery and optimisation across sales, wages, average sale, client spend, stock management and online order management
  • Experience in operations and leading a highperformance team
  • Results Driven
  • Strong Integrity
  • An Optimistic Outlook
  • Team Oriented Leadership Style
  • A strong passion for internal career development
  • A clear passion for luxury service and luxury styling

Key Responsibilities

  • Assist the Manager to ensure client satisfaction is achieved by all team members and that sales & brand expectations are upheld across all business KPIs
  • Analyze the store sales and work with your Store Manager to take necessary action to maximize sales opportunities
  • Provide weekly feedback to the B&P team concerning stock issues that may impact sales instore
  • Effectively monitor sales by category and by season in order to request stock and increase the sales of the store
  • With your manager, identify clients' expenditure and trends season on season, and provide feedback to the B&P team follow up with the relevant strategy
  • To ensure that all team members achieve a superior standard of product knowledge to maximize sales
  • Use the business CRM at an optimised standard to ensure all client communications and employee relations documentation is managed in line with expectations
  • Collaborate with your manager to ensure training and development opportunities are offered to all staff members across onboarding, product training, shopping experience training and store presentation standards
  • Create an enjoyable working environment that promotes passion, focus, results, and inclusivity
  • Prepare, manage and execute the Visual Merchandising launches to ensure that a consistently high standard of Visual Presentation is achieved and reflective of the brand directive
  • Have a thorough understanding of loss prevention procedures and ensure stock levels, discrepancies and transfers are meticulously managed