Customer Service Officer Online

2 weeks ago


East Melbourne, Australia Hanes Brands Full time
Wholesale Customer Service Team Leader

  • Hybrid and flexible working, health & wellbeing programs
  • Collaborative culture with a genuine commitment to sustainability
  • Permanent role with learn and grow opportunities
We are on the look out for a Team Leader, to manage the Wholesale Customer Service Team

Your responsibilities will include:

  • People Leadership: day to day management for a small team of Customer Service Officers, including monitoring KPIs in Salesforce, monthly 1:1 meetings, appraisals, reviews
  • First escalation point for customer issues, including problem solving customer queries and resolving internal team issues
  • Call quality
  • Regular interface with internal teams:, Sales, Supply & Ops, IT & Warehouse/Distribution
  • Embracing continuous improvement and the changes that can come with it
  • Working towards exceeding internal and external customer needs, and ensuring that there is a continual focus on achievement of set KPIs

To be successful in this role you will bring:

  • Strong MS Skill and an ability to pick up new systems quickly
  • Five9, Salesforce & BOB
  • Demonstrable experience in a similar customer service environment
  • An ability to problem solve and deal with ambiguity
  • Minimum 12 years management or supervisory/team leader experience
Cultivating a diverse and inclusive workplace

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