![Melbourne & Olympic Parks](https://media.trabajo.org/img/noimg.jpg)
IT Support Team Leader
2 weeks ago
About the role
We are looking for an IT Support Team Leader to join our Technology team.
The IT Support Team Leader will provide leadership and guidance to the IT support team while actively participating in Level 1, 2, and 3 support for all internal systems. The Team Leader ensures that service requests and incidents are resolved within agreed SLAs, and that high-quality customer service is delivered to all stakeholders.
This role is a key part of the Technology team, supporting our core business of Event Delivery & Precinct Management by providing robust, secure, and highly available IT infrastructure & services to support M&OP's operational activities.
Here are some of the things you'll have the opportunity to be involved in:
IT Projects and Event Delivery
You'll be a technical lead for IT projects, you will design and provide IT solutions across a range of exciting events held across our precinct, including the Australian Open You'll maintain a strong understanding of the precinct technology capabilities and support the development of improvements for the future. You'll build and maintain strong working relationships with our staff, tenants, suppliers, promoters, and hirers.Team Leadership
You'll support the management of the IT team providing guidance, support and leadership ensuring the development and advancement of the team. You'll support the successful completion of daily, weekly, and monthly IT BAU requirements. You'll manage a small team of IT Support Technicians.What you will bring to the role:
You strive to continuously improve
Innately, you are driven for 'better'. You look for better ways of doing things that balance improved outcomes across both what you do and how you do it. From a process perspective – efficiency is your end goal.
You build strong effective relationships
You are a keen collaborator and build strong relationships across various stakeholder groups. You have good communication skills and make IT topics easily understood. You bring a high customer service focus and pro-active approach to problem-solving to support your customers.
You don't mind getting your hands dirty
We are an "all in" organisation, where everyone gets involved and no job is too small for someone to do. You enjoy jumping in to solve problems and are passionate about being part of a supportive engaged team.
Qualifications, Skills & Experience
Essential
Desired
ITIL Foundations qualification desirable. Experience with solutions across Zero Trust pillars. Thorough knowledge of IT and network security best practices. Microsoft Certifications.A BIT ABOUT US
Melbourne & Olympic Park (M&OP) is an iconic, multi-venue precinct with few parallels globally. We showcase Melbourne to the world during the Australian Open and deliver hundreds of entertainment, sporting and community events each year across our world class venues.
At M&OP we are passionate about delivering world class customer experiences to every person, every event, every time. How do we do this? By seeking out the best talent to build a high performance, integrated team who are passionate about creating exceptional experiences for our guests.
If you'd like to know a little bit more before applying reach out to Taryn Evans, Director of People and Culture via email at
Please note successful applicants will be required to undertake a pre-employment screening. This includes but not limited to a national police check and working with children check. M&OP may withdraw an employment offer in the event of an unsatisfactory screening result.
Please note M&OP operates a direct sourcing model so we ask that agencies do not get in touch regarding this vacancy.
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