Manager higher education

2 weeks ago

Darwin city centre, Northern Territory, Australia Charles Darwin University Full time

Full time, continuing appointment
Professional Level 8 Salary - $102,831 to $116,253 pa
Plus 17% superannuation and 6 weeks annual leave
Casuarina Campus

Manage a team of staff responsible for the operational management of enrolments for all students at Charles Darwin University (CDU)

About the Position
As the Manager Higher Education Enrolments & Scholarships, you will be responsible for the operational management of enrolments for all University students, on campus and online, international and domestic. You will provide leadership across a distributed network of staff involved in the end to-end processes for enrolments and scholarships, and you will be accountable for:

  • Documenting relevant policies, procedures, forms or guidelines
  • Bringing a strong customer mindset, striving for excellence by consulting with staff and student stakeholders
  • Overseeing the day-to-day operational deliverables, meeting deadlines and service level agreements

About You
To be successful, you will require:

  • Completion of, or progress towards, a postgraduate qualification, and/or extensive relevant experience in a managerial role in a highly regulated industry and/or complex organization.
  • High-level written communication skills, with the ability to draft easy-to-understand and professionally written policies, procedures, guidelines and work instructions and content for websites and mobile applications.
  • Strong verbal communication skills, with the ability to communicate complex processes or regulations, to provide clear information to customers in stressful situations and to communicate with staff at all levels of the University including front-line customer service officers and senior executives.
  • Track record in delivering against a schedule of administrative deadlines, with outstanding organisational skills, strong project management skills and strong personal drive and self motivation.
  • Experience in the use of technology to optimise work process and customer experiences, preferably using mobile digital solutions, with developing skills in one or more of the following areas: systems thinking, design thinking, agile methodology, UX and service design.
  • Experience managing a team of administrative or customer service staff (in the vocational or higher education sector preferred), including performance planning and review, staff development and career planning.
  • Demonstrated commitment to continuous improvement of processes and practices, with good analytical skills and knowledge of customer-led / voice of the customer programs.
  • An outstanding commitment to customer-service for internal and external customers, and for infusing back-of-house teams with a passion for customer outcomes alongside administrative excellence.
  • Advanced level of technical proficiency in administrative systems and platforms, including the use of large corporate databases and MSOffice software, and efficient work practices to stay organised and on top of busy workflows.

To view the responsibilities of the role, please click on the: Position Profile.

Remuneration
Appointment to this role will be at Professional level 8 salary. The base salary will be in the range of $102,831 to $116,253 per annum. The total remuneration package will be in the range of $120,312 to $136,016 per annum, including 17% superannuation.

What's in it for you?

  • An employer who values your contribution to building a bigger, better and stronger University
  • Work with a University committed to changing people's lives for the better through training, education and research
  • Opportunities for professional development, paid study and career progression
  • An enviable lifestyle in the spectacular Northern Territory
  • 17% superannuation
  • Up to six weeks of paid annual leave
  • Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply)
  • Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only)
  • Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
  • Free on-campus parking in designated areas
  • Employee Assistance Program
  • Salary Packaging opportunities

How to Apply
All applications must be received online via the 'apply' button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.

For a confidential discussion, please contact Renee Flis via email

Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU's Workplace Adjustment Policy and Procedure can be found at If you would like to discuss adjustments, please contact the People Services Team on or email

Diversity and Inclusion
At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We're about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our University community feels they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected University in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students, and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.

You make CDU. And we want you to be exactly who you are.

Applications Close: Thursday 4th July 2024


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