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Guest Services Ambassador
3 months ago
We are proud to be partnering with a Global Tech leader in delivering experiential excellence for their landmark Australian Headquarters; Commencing in the coming months, delivering market leading services at their newly developed campus, located in Circular Quay, Sydney.
This new partnership provides a chance to create and shape a new team with direct input to fostering a unique and dynamic team culture.
Job Description:
In collaboration with our Partners Real Estate and Workplace Services team and reporting to the
Events Associate Manager, the
GSA Lead Supervisor **is a driven performer, dedicated to providing a high level of customer service resulting in customer satisfaction and fostering a smooth operation of the dynamic Guest Services Ambassador (GSA) team for our Client Partner.
In this position it will be critical to bring a passion for winning as a team through training and developing the team of GSA's and as an influential team player.
A key component to the role is being solution-oriented, professional and the go to person who can deliver on our Client Partners expectations for the entire GSA key performance indicators.
Our Partner is the global leader in customer relationship management, empowering companies to connect with their customers in new and innovative ways.
Key accountabilities will include, but not be limited to
- Lead the GSA team by showcasing best practices around the service standards and 'show ready' vision.
- Develop a strong relationship with key stakeholders, internal business units & partners, external vendors, and contractors to ensure business needs are met and all relevant information is communicated effectively.
- Assist with special event programs and hospitality projects, by resolving all customer and event inquiries, issues, or challenges promptly and professionally.
- Partner with the internal stakeholders for optimal workplace experience and making each day count.
- Conduct auditing & reporting to produce both qualitative and quantitative presentations
Qualifications:
- 5+ years' experience managing high volume, corporate and hospitality events, meetings and nonprofit events.
- Indepth knowledge of Google Suite programs (Docs, Sheets, Slides) Slack and Quip
- Excellent written and verbal communication and customer service skills, with the ability to proactively address client's needs.
- Ability to manage multiple projects at a given time with a high level of expertise and skill. Able to assess and prioritise workload in a strict deadlineoriented environment
- Possess strong customer service experience; highly personable and servicefocused with a solid service operations background.
- Strong data and analytical skills with experience in data presentations.
- Manage a team of service professionals and maintain a single point of contact for the team.
- Resultsoriented, customer driven, organised with strong attention to detail.
- Excellent problemsolving skills with ability to creatively negotiate demands
This position is a full-time office-based role in Circular Quay, Sydney servicing general office operating hours on a flexible roster (40hrs per week) that also supports after-hours event activity.
