Expressions of Interest

2 weeks ago

Newcastle, New South Wales, Australia nib health funds Full time
Let's talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value.

nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.


We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary.

Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let's talk about Diversity, Equity and Inclusion

Let's talk about what our nib Customer Care Service roles look like


Our Customer Care Consultants working in our Health Insurance department Service roles are phone based and, these roles will will see you provide accurate and comprehensive information and advice about nib's health and travel products and services whilst delivering a meaningful member and traveller experience.


More specifically these roles will see you:

  • Represent nibs brand by providing excellence in customer service in a professional manner
  • First point of contact for health fund members, providers, brokers and clients
  • As a health and travel partner, ensure nib members and travellers are fully informed with accurate information about their product
  • Strive to efficiently achieve first call resolution.
  • Be open to growth and learning, and be part of a team culture that supports one another and celebrates our success
  • Promote nib products and services


We have a range of different shift patterns, including early, mid and afternoon shifts and we occasionally have part-time opportunities too.

Let's talk about you

Your ability to build rapport with our customers coupled with your professional approach will see you succeed succeed


You will have a passion for achieving and exceeding service targets, with an ability to communicate to a wide range of customers.

You will have high attention to detail and won't be afraid to challenge the status quo.

If you are an energetic resilient team player with a genuine passion for customer service, who can successfully contribute to our overall business success through effective service and customer experiences, we would like to hear from you

Let's talk about working at nib

Our hybrid working approach means our employees work outside of the office for the majority of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities.

To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace.

nib's approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.

Other benefits to support you at work (and play) include:

  • Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
  • The opportunity to give back to the community through paid leave for volunteering through nib Foundation
  • Support
- _your better health_ - whatever that looks for you - through our nib Well Program and corporate fitness discounts
  • Access to our employee share plans, shortterm incentive program and life and salary continuance insurance benefits
  • Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine print

All your information will be kept confidential according to EEO guidelines.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.


We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

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