Consultant Complaints, Systemic Issues

2 weeks ago

Sydney, New South Wales, Australia IOOF Holdings Full time

Date:15-Mar-2023
Location:Sydney, NSW, AU, 2000

  • Hobart, TAS, AU, 7000
  • Perth, WA, AU, 6000
  • Melbourne, VIC, AU, 3000
  • Brisbane, QLD, AU, 4000
  • Adelaide, SA, AU, 5000
    Employment Type:Permanent Full Time
    Exciting Career Opportunity to join an ASX Top 200 companyWe are client first focused and empowered to make a difference
    National Location
  • Are you passionate about driving improvement for our incident/complaint process? Do not miss this opportunity
    The Role
  • We are looking for a Consultant, Complaints Systemic Issues to oversee the compliance function relating to possible systemic issues and incident/ breach and drive improvement throughout the business to address root causes of complaints. This role will work alongside the reporting team to identify root causes of complaints and manage a program of work to improve member experiences with the ultimate goal of reducing incoming complaints to the team.

Key Responsibilities:

Oversee the management of possible systemic issues and work with relevant leaders in the organisation to ensure effective management and closure of items

  • Ensure full compliance to the ASIC regulatory guide RG271 relating to possible systemic issues including overseeing closure of the PSI's
  • Identifying root causes of complaints and prioritising and delivering on improvement activities to ensure tangible outcomes for members
  • Work with the relevant leaders to investigate PSI's that have been raised by the complaints team and provide a summary report of the PSI
  • Maintain accurate and up to date information in the complaint database relating to PSI's to facilitate provision of accurate reporting, information and feedback to the business and regulators
  • Prepare for regular meetings of the Systemic Issues Committee (SIC) and work with leaders to support in the closure of PSIs and/or Incidents/Breaches relating to RG271.
  • Support in the development of and, if required delivery of board reporting relating to PSI's and other improvement/ change initiatives
  • Support reporting manager to increase the visibility of the Complaints team within the organisation and support the creation of cultural change relating to complaints

To Be Successful in This Role You Will Possess:
Strong knowledge of Risk & Compliance related processes such as the Incidents and Breaches process.

  • Strong problem solving and analytical skills and ability probe to fully understand issues
  • Knowledge of Complaint's Management (preferred)
  • Ability to drive behaviour and mindset changes with key stakeholders
  • Strong client focus and business integrity

BenefitsIn return, we offer development opportunities at an ASX top 200 company

  • A professional, supportive and friendly culture
  • A range of corporate and lifestyle benefits

The Business

  • Insignia Financial is one of Australia's leading wealth management organisations, undertaking a rapid and exciting transformation. The Insignia Financial group has been helping Australians secure their future since 1846. During that time, we have grown substantially to become a leading provider of quality financial services.
We now manage and administer more than $200 billion of client monies and are listed on the Australian Securities Exchange in the ASX top 200 (ASX:
IFL).
To Apply

  • Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.
  • Please be aware that Insignia Financial is currently undergoing an Organisational Design process, which may impact future organisational structure. #AW

  • Policy Manager

    2 weeks ago

    Sydney, New South Wales, Australia Australian Financial Complaints Authority Full time

    Policy Manager - Regulatory, Policy and Research As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses.We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved.This is your opportunity to make a...

  • Complaints Analyst

    4 weeks ago

    Sydney, New South Wales, Australia AXA Group Full time

    Compliance and Complaints OfficerSydney, AustraliaAs part of the AXA XL Compliance Team, you will be responsible for helping us deliver fair and reasonable customer outcomes, across a wide range of products provided to a broad spectrum of policyholders in Australia. Whilst supporting the business commercially, the Compliance Team acts as the point of contact...

  • Complaints Analyst

    1 month ago

    Sydney, New South Wales, Australia AXA Group Full time

    Compliance and Complaints OfficerSydney, AustraliaAs part of the AXA XL Compliance Team, you will be responsible for helping us deliver fair and reasonable customer outcomes, across a wide range of products provided to a broad spectrum of policyholders in Australia. Whilst supporting the business commercially, the Compliance Team acts as the point of contact...

  • Complaint Resolution Manager

    2 weeks ago

    Sydney, New South Wales, Australia CFS Full time

    Complaint Resolution ManagerAre you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people...

  • Complaints Specialist

    2 weeks ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    About UsAustralian Ethical is one of Australia's fastest-growing super fund and ethical investment manager . We are ASX-listed with over $10 billion in funds under management and offer a selection of award-winning managed funds and superannuation products.Our purpose is to invest for a better world , and we have been pioneers in this space for over 30 years....

  • Complaints Administration Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Employ Full time

    Hybrid role - combination of WFH & WFO Based in Rhodes- Hybrid role - combination of WFH & WFO:Based in RhodesThe Service Solutions department is responsible for the end to end complaints handling process, which includes conducting comprehensive investigations, systemic issue identification, remediation and communication with customers and key...

  • Dispute Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Australian Financial Complaints Authority Full time

    About the opportunity:As a Dispute Resolution Specialist in General Insurance, you will leverage your expertise in negotiation, conciliation, and case work investigation to ensure fair and efficient resolution of financial complaints. Working alongside a dedicated team, you will review complex complaints from consumers and small businesses that have not been...

  • People and Culture Reporting Systems Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Australian Financial Complaints Authority Full time

    At AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund or financial firm.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard...

  • Compliance and Complaints Officer

    2 weeks ago

    Sydney, New South Wales, Australia XL Catlin Full time

    Flexible Work Eligible: NoneDISCOVER your opportunityCompliance and Complaints OfficerSydney, AustraliaAs part of the AXA XL Compliance Team, you will be responsible for helping us deliver fair and reasonable customer outcomes, across a wide range of products provided to a broad spectrum of policyholders in Australia. Whilst supporting the business...

  • Compliance and Complaints Officer

    2 weeks ago

    Sydney, New South Wales, Australia AXA Full time

    Compliance and Complaints OfficerSydney, AustraliaAs part of the AXA XL Compliance Team, you will be responsible for helping us deliver fair and reasonable customer outcomes, across a wide range of products provided to a broad spectrum of policyholders in Australia. Whilst supporting the business commercially, the Compliance Team acts as the point of contact...

  • Complaints Handling Officers

    2 weeks ago

    Sydney, New South Wales, Australia Hudson Australia Full time

    About the role: Prepare complaint documentation to assist the decision maker Manage and resolve a caseload of routine complaints Monitor incoming complaints APS4/5 Levels Locations across Australia :Penrith, Melbourne, Brisbane, Canberra, Adelaide, Perth, Hobart or DarwinEssential Requirements:To be considered for appointment to this role applicants must be...

  • Customer Complaints Officer

    2 weeks ago

    Sydney, New South Wales, Australia Temp and Agnew Full time

    Location: Blacktown, NSWSalary Package: Negotiable $$Role Highlights: Responsible for handling and resolving customer complaintsRole Overview:This leading privately owned Australian client who provides premium quality products throughout Australia is looking to hire a driven and enthusiastic Customer Complaints officer to join their team.ResponsibilitiesTo...

  • Graduate Complaints

    2 weeks ago

    Sydney, New South Wales, Australia Chubb INA Holdings Inc. Full time

    Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.Chubb Australia is currently experiencing a...

  • Complaints Officer

    2 weeks ago

    Sydney, New South Wales, Australia Hawksworth Full time

    Complaints Officer | Superannuation Services | Financial Services Initial 4 week contract with a view to be extended | Excellent daily rates Sydney or MelbourneHawksworth have partnered with a major Financial to on-board aComplaints Officer. This is aninitial 4 week contract with a view to be extended. The role could be based inSydney or MelbourneThis role...

  • Incidents and Complaints Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Mable Full time

    We're powered by purposeMable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.We have been recognised in AFR's Fast 100...

  • Compliance and Complaints Officer

    2 weeks ago

    Sydney, New South Wales, Australia XL CATLIN Full time

    Job Description - Compliance and Complaints Officer D Job Description Compliance and Complaints Officer ( Job Number: D DISCOVER your opportunity Compliance and Complaints Officer Sydney, Australia As part of the AXA XL Compliance Team, you will be responsible for helping us deliver fair and reasonable customer outcomes, across a wide range of...

  • Complaints Officer Aps5

    2 weeks ago

    Sydney, New South Wales, Australia Hudson Australia Full time

    APS5 Complaint Officer rolesLocations Canberra, Sydney, Brisbane and Melbourne6 month contracts with the view to extend$55 per hour + superAbout the role Assessing and monitoring complaints and other regulatory intelligence Managing a caseload of complaints in connection with the provision of supports and services Identifying and providing advice on trends...

  • Complaints Resolutions Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Employ Full time

    $65,000 + super Hybrid role combination of WFH & WFO Based in Rhodes- $65,000 + super:- Hybrid role - combination of WFH & WFO:Based in RhodesThe Service Solutions department is responsible for the end to end complaints handling process, which includes conducting comprehensive investigations, systemic issue identification, remediation and communication with...

  • Complaints & Dispute Resolution Officer

    2 weeks ago

    Sydney, New South Wales, Australia Munich Re Full time

    Complaints & Dispute Resolution Officer:Career Level 3LocationSydney, AustraliaReporting in to the Legal & Compliance Manager for Great Lakes Australia (GLA), this opportunity is responsible for the oversight of all complaints and dispute matters. GLA is a general insurance and is a wholly owned subsidiary of Munich Re Australia.Your job Provide advice and...

  • Complaints & Dispute Resolution Officer

    2 weeks ago

    Sydney, New South Wales, Australia Munich Re Full time

    Complaints & Dispute Resolution Officer:Career Level 3LocationSydney, AustraliaReporting in to the Legal & Compliance Manager for Great Lakes Australia (GLA), this opportunity is responsible for the oversight of all complaints and dispute matters. GLA is the Australian branch of Great Lakes Insurance SE (GLISE) and is a wholly owned subsidiary of the Munich...