Certinia Administrator

About the role:

We are currently undergoing a major business integration and need an experienced FinancialForce/Certinia Administrator to join our team. We're looking for someone who can help us implement our current FinancialForce solution across multiple entities, help establish scalable processes, and drive continual improvements towards a world-class solution.

As a subject matter expert, you will work closely with internal stakeholders to identify areas for process enhancements and ensure that the proposed system designs are successfully accepted. You will also collaborate with project team members and key internal stakeholders to define project scopes and requirements.

You will be involved in the ongoing management and development of our FinancialForce/Salesforce deployment. The position will have responsibility for executing the day-to-day configuration, support, maintenance and improvement of our CRM platform. The role is very focused on driving continuous improvement of our FinancialForce/Salesforce environment.

As a FinancialForce Administrator, you will prepare requirements and design, test cases, and other necessary documentation throughout the project lifecycle. You will also consult with business users to identify and translate current operating procedures into system requirements and configure our systems to align with them.

Moreover, you will provide support and maintenance for data management, dashboards, reports, and automation. You will troubleshoot existing configurations and development within Salesforce, especially of FinancialForce-specific objects. In addition, you will design, develop, and support integration/synchronization programs to seamlessly synchronize data between our Business Applications and Salesforce/FinancialForce instance.

On offer is an exciting career where you'll make an impact and work with innovative technology solutions. You'll perfect your skills alongside a talented and collaborative team while enjoying the recognition, progression and extensive benefits of a global organisation.

• Previous experience in a similar role as a Financial Force/Certinia Administrator
• Hands on experience designing, configuring and implementing Salesforce and FinancialForce solutions
• Experience in business analysis, data and requirement gathering
• Demonstrated experience managing issue resolution, scope, and quality
• Strong written and verbal communication skills; maintain project documentation, facilitate meetings, and communicate effectively with peers, stakeholders, and leadership.
• Dedicated, flexible, accountable, and able to respond rapidly to issues and manage challenging situations with high business impact.
• Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve business objectives
• Prior experience with Financial Force / Certinia in a professional services environment is highly regarded
• Relevant certifications in Salesforce and FinancialForce / Certinia are highly regarded.

Why join us:

At NCS Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities. Join us now and discover just how far your career can go.

We are in the process of refreshing our employee benefits, so don't forget to ask our Talent Acquisition Team about what's on offer.

We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application, please don't hesitate to reach out to us at

Other important stuff:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.

As we navigate through our business integration process, we will continue to issue contracts under our existing entities of ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley or Access HQ.

Agencies:

We've got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.