Certinia Administrator

**Company Description** About us**:
We are NCS Australia We have brought together Australia’s best tech talent, working as one to harness technology and advance our communities, to make the extraordinary happen.

We're proud of our rich history of partnering with our clients to develop end to end digital technology solutions to accelerate their transformation and innovation journey. For over 40+ years our diverse global teams have delivered large-scale, mission-critical, multi-platform projects to governments and enterprises.
**Job Description** About the role**:
We are currently undergoing a major business integration and need an experienced FinancialForce/Certinia Administrator to join our team. We’re looking for someone who can help us implement our current FinancialForce solution across multiple entities, help establish scalable processes, and drive continual improvements towards a world-class solution.

You will be involved in the ongoing management and development of our FinancialForce/Salesforce deployment. The position will have responsibility for executing the day-to-day configuration, support, maintenance and improvement of our CRM platform. The role is very focused on driving continuous improvement of our FinancialForce/Salesforce environment.

As a FinancialForce Administrator, you will prepare requirements and design, test cases, and other necessary documentation throughout the project lifecycle. You will also consult with business users to identify and translate current operating procedures into system requirements and configure our systems to align with them.

Moreover, you will provide support and maintenance for data management, dashboards, reports, and automation. You will troubleshoot existing configurations and development within Salesforce, especially of FinancialForce-specific objects. In addition, you will design, develop, and support integration/synchronization programs to seamlessly synchronize data between our Business Applications and Salesforce/FinancialForce instance.

On offer is an exciting career where you'll make an impact and work with innovative technology solutions. You'll perfect your skills alongside a talented and collaborative team while enjoying the recognition, progression and extensive benefits of a global organisation.

**Qualifications**
- Previous experience in a similar role as a Financial Force/Certinia Administrator
- Hands on experience designing, configuring and implementing Salesforce and FinancialForce solutions
- Experience in business analysis, data and requirement gathering
- Demonstrated experience managing issue resolution, scope, and quality
- Strong written and verbal communication skills; maintain project documentation, facilitate meetings, and communicate effectively with peers, stakeholders, and leadership.
- Dedicated, flexible, accountable, and able to respond rapidly to issues and manage challenging situations with high business impact.
- Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve business objectives
- Prior experience with Financial Force / Certinia in a professional services environment is highly regarded
- Relevant certifications in Salesforce and FinancialForce / Certinia are highly regarded.

**Additional Information**

**Why join us**:
At NCS Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities. Join us now and discover just how far your career can go.

We are in the process of refreshing our employee benefits, so don’t forget to ask our Talent Acquisition Team about what’s on offer.

**Other important stuff**:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.

As we navigate through our business integration process, we will continue to issue contracts under our existing entities of ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley or Access HQ.

**Agencies**: