Duty Manager

1 week ago

North Sydney Council, Australia Greenwood Hotel Full time

About Us:

Greenwood Hotel is one of Tilley and Wills flagship hotels with a long standing reputation of providing premium entertainment and service to our guests.

Greenwood is a high volume pub that is renowned for its versatility such as its ability to host corporate events, Dance/Music events (with 1000+ people) and operating as the home to sporting clubs and parent teacher parties.


Why Work for Us

  • Amazing team culture with strong retention figures at all levels
  • High volume exposure that will build your skill inventory in all facets of venue management
  • No super late closes with last drinks often called at 11/11:30pm
  • Weekend flexibility, if no events on it's likely the venue will be closed on weekends
  • 50% discount at all Tilley and Wills venues
  • Infinite progression opportunities
  • Flexible roster
  • Onsite parking ($10 a day)
  • Big staff parties
  • Guaranteed to make friends for life

What we are looking for:

The Greenwood team are seeking an experienced Duty Manager to assist their team with elevating their day-to-day operations.

This is the perfect opportunity for someone who is looking to take the next step in their career and thrives in environments where every day is different.


To be successful:

  • Minimum of 1 years of experience in Bar management or supervisor role. (must be bar/ pub or restaurant)
  • Available Wednesday
  • Saturday
  • Must have strong initiative and be adaptable to ever changing envrionments
  • Strong leadership and communication skills.
  • You must be confident in your skills, knowledge and people management abilities
  • Excellent organisational and problemsolving abilities.
  • Strong venue compliance knowledge (general we'll take you through out specific license conditions)

Responsibilities:

Overseeing General Daily Business Operations:

  • Opening/closing the venue
  • Collaborate with kitchen and front of house staff to ensure an efficient flow of orders and timely food and beverage service
  • Working closely with events manager on upcoming functions, ensuring staff are briefed on the sequence of service, back of house systems and space are set and ready in a timely manner
  • Oversee cleanliness and maintenance of the venue ensuring it meets established presentation expectations
  • Staff management ensuring all staff are performing to the highest efficiency, have required breaks and are briefed in day to day operations.
  • Team Culture leading by example by being consistent with your performance, maintaining a positive attitude and regularly building a positive workplace culture

Compliance:

  • Ensure adherence to Responsible Service of Alcohol regulations
  • Ensure adherence to venuespecific licensing conditions
  • Food safety and handling regulations
  • Confidently run high volume high compliance evenings
  • Daily review of incident register
  • Ensuring CCTV cameras are all in operation and reporting any faults to the General Manager
  • Overseeing/managing security team

Wastage and Stock Control:

  • Monitoring and inputting all recorded wastage in Jenson
  • Ensuring all bartenders are pouring correctly and any mistakes are recorded
  • Assisting with communicating supply requirements
  • Aiding venue manager in meeting stocktake shrinkage targets/investigating variances

Financial Management:

  • Monitor and control wages whilst on shift
  • Opening/closing cash reconciliation and Daily Taking Reporting

Reservations/ Functions:

  • Working closely with the function team: Setting up spaces, managing bar tabs + staff briefing stock
  • Coordinating kitchen and front of house team for functions, delegating members to certain roles
  • Ensuring reservations are allocated on the floor for Lunch and Evening service

Customer Satisfaction:

  • Monitor and manage guest reservations and seating arrangements to optimise space usage and ensure guest satisfaction
  • Handle all customer complaints professionally and promptly
  • Communicating feedback to the team
  • Identify any trends in customer reviews and provide training or feedback where required

WHS:

  • Reporting risks/ maintenance issues to GM
  • Completing appropriate forms in the event of a staff or patron incident

Job Type:
Casual

Pay:
From $34.79 per hour

Expected hours:
per week

Benefits:

  • Employee discount
  • Employee mentoring program
  • Visa sponsorship

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Afternoon shift
  • Day shift
  • Evening shift
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Tips

Experience:

  • Bar management: 1 year (preferred)

Licence/Certification:

  • RSA (required)

Work Authorisation:

  • Australia (required)

Work Location:
In person

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