Desktop Support Officer

1 week ago


Brisbane, Queensland, Australia Office of the Queensland Ombudsman Full time

The Desktop Support Officer has the following responsibilities:

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers' expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services

Technology Experience Required:

  • Hardware/Software Support, Diagnosis and Resolution
  • Laptops and Desktops
- iPhones

  • Printers
  • Networking


Microsoft Office 36
  • Microsoft 365 Tenant Experience
  • Microsoft AAD
  • Teams
  • SharePoint/OneDrive
  • Microsoft Active Directory
  • User and Group Management

Highly desirable:

Experience providing the following support:


  • eDocs Support
  • Resolve Support
  • SQL
  • PowerBI

You will be expected to:

- work collaboratively with other team members by participating in meetings, and reviewing and assisting with improvements to policies, procedures, and processes across the OQO
- adhere to the OQO Code of Conduct and values; workplace health and safety legislation; confidentiality policies; all other relevant policies, directives and legislation
- meet personal performance expectations and standards
- undertake other duties as directed by relevant senior officers.

After hours roster
This position may be required to participate in the on-call after-hours roster.

Please ensure you download all the attachments and follow the instructions listed under the heading 'Interested in applying' on the Role description.



  • Brisbane, Queensland, Australia Communities, Housing and Digital Economy Full time

    What You will be doing: Actively participate in a responsive and effective incident and problem resolution service that will minimise disruptions and meet agreed performance targets for desktop environment/s including peripheral devices. Maintain high levels of professional communication with customers and management to ensure the provisioning of a timely,...


  • Brisbane, Queensland, Australia Hudson Australia Full time

    In this role, you will be responsible for the installation, maintenance and support of all hardware and software for the department's clients and participate in project-based activities within the ICT Branch or the Department.This Government Organisation provide testing, assessment, certification, moderation and training services to the education sector....


  • Brisbane, Queensland, Australia Wagners Full time

    Due to growth in both our domestic and international ventures, we are currently looking for a Helpdesk & Desktop Support Officer to join our team in Brisbane.We are looking for a suitably qualified and self-motivated applicant who demonstrates a strong, personal commitment to safety. You will also possess an enthusiasm for IT and can demonstrate the ability...


  • Brisbane, Queensland, Australia Axiom Technologies Full time

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.IT Skills and Experience 2+ years of Experience in Level 2/3...


  • Brisbane, Queensland, Australia Axiom Technologies Full time

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.IT Skills and Experience 2+ years of Experience in Level 2/3...


  • Brisbane, Queensland, Australia Axiom Technologies Full time

    We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.IT Skills and Experience 57 years of Experience in Level 3 desktop...


  • Brisbane, Queensland, Australia Optimum Consulting Group Full time

    We are currently seeking a Desktop Support Technician to join a National IT Division, based in the Brisbane office on a full-time basis for a large professional services orgnisation. This role gives the opportunity to support the national business with IT hardware deployment, support, and training. You will work within a large IT team nationally and have...

  • Desktop Support

    1 week ago


    Brisbane, Queensland, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement Reimaging computers/hard...


  • Brisbane, Queensland, Australia Optimum Consulting Full time

    Work for a large professional services firmBrisbane CBDWork within a large IT team with career development opportunitiesWe are currently seeking a Desktop Support Technician to join a National IT Division, based in the Brisbane office on a full-time basis for a large professional services orgnisation. This role gives the opportunity to support the national...

  • Desktop Support

    1 week ago


    Brisbane central business district, Queensland, Australia TEKsystems Full time

    TEKsystems, Inc Posted: 09/02/2023Location: Brisbane CBDEmployment Type: ContractJob ID:536892Job Summary:About the jobResponsibilities: Prioritise work activities to ensure that a high level of Customer service is maintained at all times Record, monitor, complete and document Desktop Support jobs and resolution within the ICT Branch helpdesk management...


  • Brisbane, Queensland, Australia SLR Consulting Full time

    About the business and the roleSLR is an employee-controlled international environmental consultancy with a globally recognised reputation for providing high quality tailored services. With offices across APAC, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies. We provide global...


  • Brisbane, Queensland, Australia Transport and Main Roads Full time

    Key responsibilities include:Actively participate in a responsive and effective incident and problem resolution service that will minimise disruptions and meet agreed performance targets for desktop environment/s including peripheral devices. Maintain high levels of professional communication with customers and management to ensure the provisioning of a...


  • Brisbane, Queensland, Australia Entain Full time

    About the roleAs a result of increased commercial partnerships and acquisitions, we are currently seeking a Level 3 Desktop Support Technician with extensive experience in large-scale domain migrations.This role will play a vital role in consolidating IT systems and infrastructure in line with our own, using your experience in similar migration projects to...

  • Desktop Support L3

    1 week ago


    Brisbane, Queensland, Australia Manvision Consulting Full time

    Role : Desktop Support L3Exp:5+ Years**- 5-7 years of Experience in Level 3 desktop support. Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines Keep up with Windows App and Update release information Support MS Teams issues including video, audio, performance Troubleshoot / find root cause for general performance...


  • Brisbane, Queensland, Australia Corrs Chambers Westgarth Full time

    492646BrisbaneTechnologyFull timeVIEW FAVOURITESJoin Corrs Chambers Westgarth, Australia's leading independent law firm.An opportunity now exists for a talented Desktop Support Analyst to join our national Technology team, based in our Brisbane office.The Desktop Support Analyst will help meet the firm's goals and objectives through the efficient delivery of...


  • Brisbane, Queensland, Australia SMEC Full time

    The RoleWe're seeking to engage an enthusiastic Desktop Support Analyst (Level 2) to join our IT Team in Brisbane. In this role, you'll be responsible for support users operating installed hardware and software, within their assigned business units. You'll also provide employees with high quality desktop and user support, including innovative and timely...


  • Brisbane, Queensland, Australia Axiom Technologies Full time

    Axiom Technologies is an Australia based entity with the history of providing Managed IT solutions to medium to large scale enterprises globally. Please visit our website for more information about what we do at We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call...


  • Brisbane, Queensland, Australia Communities, Housing and Digital Economy Full time

    What You will be doing: Actively participate in a responsive and effective incident and problem resolution service that will minimise disruptions and meet agreed performance targets for desktop environment/s including peripheral devices. Maintain high levels of professional communication with customers and management to ensure the provisioning of a timely,...


  • Brisbane, Queensland, Australia EIL Global Full time

    Greetings from EIL Global,We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for local...


  • Brisbane, Queensland, Australia EIL Global Full time

    We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for IT Technician for onsite support services in and...