Current jobs related to Manager, Customer Success - Sydney, New South Wales - Commonwealth Bank

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced Client Relationship Manager to join our Customer Success team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and delivering exceptional customer...

  • Customer Success Manager

    6 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team in Sydney. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer service to our advertiser and agency partners.Key ResponsibilitiesBuild and maintain strong relationships with clients to understand...

  • Customer Success Manager

    3 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Your Potential as a Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Sales team, you will be responsible for building and maintaining strong relationships with our clients and partners, driving revenue growth, and...

  • Customer Success Manager

    19 hours ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Your Potential as a Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Sales team, you will be responsible for building and maintaining strong relationships with our clients and partners, driving revenue growth, and...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced professional to join our Customer Success team as a Client Relationship Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, providing proactive consultative client service, and driving revenue growth.Key ResponsibilitiesClient...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their success with our Procore construction management software.Key...

  • Customer Success Manager Advertising

    19 hours ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Remote Customer Success Manager Advertising Job DescriptionThis is a remote, work-from-home position. We are seeking a remote Customer Success Manager Advertising to join our team in Australia.Key Responsibilities:Manage multiple projects with minimal supervision.Strong attention to detail and organizational skills.Technically savvy in digital marketing...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building, retaining, and growing our client base.Key ResponsibilitiesPartner with Account Managers to deliver exceptional customer experiences and drive...

  • Customer Success Manager Advertising

    3 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Remote Customer Success Manager AdvertisingThis is a remote, work-from-home opportunity to join our client's team in Australia.We are seeking a highly skilled and experienced Customer Success Manager Advertising to lead our advertising efforts and drive business growth.Key Responsibilities:Manage multiple advertising campaigns with minimal...

  • Customer Success Manager Branding Specialist

    3 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success Manager Branding Job DescriptionWe are seeking a highly skilled Customer Success Manager Branding to join our team in Australia. As a key member of our client's team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective branding strategies.Key Responsibilities:Develop and...

  • Customer Success Manager Branding Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.Job SummaryWe are seeking a highly skilled Customer Success Manager Branding to join our team in Australia. As a Customer Success Manager...

  • Customer Success Manager Branding Specialist

    19 hours ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success Manager Branding Job DescriptionThis is a remote, work-from-home position. We are seeking a remote Customer Success Manager Branding to join our team in Australia.Key Responsibilities:Manage multiple projects with strong attention to detail and organizational skills.Develop and maintain strong relationships with clients through excellent...

  • Customer Success Manager Advertising Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.Job SummaryWe are seeking a highly skilled Customer Success Manager - Advertising to join our team in Australia. As a key member of our...

  • Customer Success Manager Branding Specialist

    6 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager Branding to join our team in a remote capacity. As a key member of our client's team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective branding strategies.Key ResponsibilitiesDevelop and implement comprehensive branding...

  • Customer Success Manager Advertising Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.Job SummaryWe are seeking a highly skilled Customer Success Manager - Advertising to join our team in Australia. As a key member of our...

  • Commercial Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Commercial Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for driving the success of our strategic commercial customers.Key ResponsibilitiesCustomer Success: Develop and execute customer success plans...

  • Customer Success Manager Advertising Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager Advertising Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through effective advertising strategies.Key...

  • Customer Success Manager Advertising Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Advertising Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic advertising initiatives.Key ResponsibilitiesDevelop and Execute...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a customer and product-led SAAS company, dedicated to helping working teams improve every day. Our technology platform and products empower front-line workers to voice their concerns, while providing leaders with the visibility to make informed decisions about safety, quality, and continuous...

  • Customer Success Manager Branding Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager Branding to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our global team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective branding strategies.Key ResponsibilitiesDevelop and Implement...

Manager, Customer Success

3 months ago

Sydney, New South Wales, Australia Commonwealth Bank Full time
We support flexible working and are happy to discuss what this means for you

See yourself in our team
Customer Success team sit within the Payments team.


The Payments team is accountable for CBA's portfolio of domestic and international payments products for all customer segments (Retail, Business Banking and Institutional Banking).

The Payments team also manages CBA's payments advocacy and representation to Government, regulators and industry bodies.


Customer Success team is responsible for driving improved customer outcomes by identifying and partnering with Crews to fix Payments break-points, as well as deepen engagement with Relationship managed segments to deliver differentiated customer propositions.


The team supports three key functions:

  • Drive growth and development of the Payments product portfolio and RFP support on key strategic deals to win and retain business
  • Collaborate with internal business partners to improve and showcase our sales and service propositions.
  • Centralised management of complaints, breakpoints and areas of delight

Do work that matters
As Manager, you will be responsible for;

  • Analysis of complaints, market share and digital adoption, and create insights to drive business improvement
  • Work with Product Managers and stakeholders to identify break points in customer journeys and create areas of delight to improve customer and team outcomes
  • Proactively drive new to Bank acquisitions and crosssell initiatives for the Payments products within the Business Banking (BB) and Institutional Banking and Markets (IB&M) businesses.
  • Be a point of contact for the Payments product team and work with frontline on major RFP responses.
  • Deliver client seminars and presales consulting to customers on Payments products.
  • Understand the latest industry and customer trends that are driving developments in the Payments products and impart these insights to customers and segments within Commonwealth Bank.
  • Deliver presentations and train relevant Commonwealth Bank segments about Payments products.
  • Provide a channel for sales staff and customer feedback to enhance the development of new products and services in line with the needs of the market and the business.
  • Develop and maintain good relationships with key stakeholders within CBA to ensure that they understand the business drivers and remain engaged, and that their expectations are met.

We're interested in hearing from people who have

  • Sound Transaction Banking product knowledge
  • Tertiary qualification in business, economics or commerciallyrelated discipline, _is preferred _
  • 5+ years' experience in experience in the payments / financial services industry
  • Strong collaboration with teams on work streams/ project activities endtoend and independently manage deliverables
  • Excellent communication skills oral and written
  • A track record of successful management of largescale, complex customer engagements / dealing with complex customers problems
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 02/07/2023