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Medical Receptionist
3 months ago
Approx 35 Hrs per week
Ability to multi-task is a must.
DUTIES AND RESPONSIBILITIES
- Maintain patient and practice confidentiality, adhering to Practice Confidentiality Agreement
- Welcoming patients and visitors, answering the telephone and answering any enquiries
- Scheduling appointments
- Assisting patients with completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current
- Scheduling external appointments for any clients that require hospital admission and tests
- Keeping a clean and tidy reception and patient waiting area
- Maintain your own health and safety and that of others within the practice. Follow workplace health and safety procedures and policies. Report incidents immediately to the Practice Manager.
- Processing bill procedures and payments
- Conveying a caring attitude towards patients by anticipating and easing patient anxiety; this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency
- Acknowledge patient feedback, immediately advise the Office Manager of feedback.
- Monitoring and ordering stationery and clinical supplies to always maintain a working supply
Medical Receptionist Skills:
- Multitasking
- Flexibility
- Telephone skills
- Customer service
- Time management
- Organisation
- Attention to detail
- Scheduling
- Word processing
- Professionalism
- Quality focus
Challenges:
Identification of patient needs
Identification of doctor needs
Ensuring delivery of quality care to all patients
To show compassion in every situation
To instil confidence in those you are caring for
To comply with all standards
To work effectively with all members of the team
Job Type:
Casual
Salary:
$ $31.00 per hour
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Eastern Heights,
QLD:
Reliably commute or planning to relocate before starting work (required)
Experience:
- Medical admin: 1 year (preferred)
- Customer service
- Administration: 1 year (preferred)
Licence/Certification:
- Drivers Licence (required)
Work Authorisation:
- Australia (required)