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Club Lounge Attendant

3 months ago

Adelaide Region SA, Australia InterContinental Full time

Your day-to-day The Club InterContinental Attendant tailors each guests experience to their unique tastes and you'll create memories in line with the Club InterContinental Service Standards.


  • Deliver elevated luxury experiences and guests receive an exclusive personalised experience
  • Ensure appreciated recognition is provided to our most exclusive guests
  • Acknowledge IHG Rewards members, InterContinental Ambassadors & returning guests, in person or on the phone
  • Stay safe all the time. Following our safety procedures, you'll report all incidence and wear any protective equipment needed
  • Stay one step ahead of guests needs record and act on preferences
  • Handle cash and credit card transactions
  • Swiftly check in and out guests take ID's, hand out room keys
  • Be a trusted contact for all guests. Help them with anything from billing to local knowledge and advise leadership when necessary
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the days schedule
  • Jump into other adhoc duties when your colleagues need your help

What we need from you:

  • Communication skills guest will need to come to you with concerns as well as compliments, so you'll be easy to talk to
  • Your problem solving skills will turn issues into opportunities so every guests leaves with great memories
  • Fluency in English extra language skills would be great, but not essential
  • Flexibility
- night, weekend and holiday shifts are all part of the job

  • Compliant you'll be above minimum age required and hold RSA Certification
  • Strong sometimes you'll need to lift, push, pull big objects up to 23kgs.