Claims Consultant
1 week ago
Claims Consultant
Location:
Sydney NSW
Mars Recruitment is partnered with a company that connects drivers with various automotive service providers, streamlining processes such as accident reporting, repair scheduling, and insurance coordination.
As a Claims Consultant, you will be part of a small & dynamic team and liaise with customers and third parties regarding their status and on-going process of their claim.
You will be responsible for building rapport with clients, maintaining strong relationships with stakeholders, and displaying excellent attention to detail.
Role & Responsibilities:
- Communicate with clients to obtain accident details over the phone and accurately input them into the CRM system.
- Proactively respond to inbound client queries professionally and efficiently.
- Coordinate with drivers to confirm delivery schedules.
- Update files by contacting clients, smash repairers, or insurance companies for necessary information or to address inquiries.
- Manage daily scheduling for pickups and deliveries scheduled for the following day.
- Perform administrative duties with high attention to detail.
About You:
- Prior experience working in a claims assessing/administrator role within the insurance and/or financial services industry
- Previous motor claims experience desirable but not a must
- A relevant degree in Economics, Finance & Commerce desirable
- Outstanding verbal & written communication, showcasing resilience and empathy when dealing with customers
- Strong attention to details, problemsolving skills and able to multitask
SALARY:
- Negotiable
LOCATION: - Winston Hills, Sydney, Australia
JOB TYPE: - Full-Time
JOB REF: - BBBH28708_
DATE POSTED: - Tue, 30 April 2024
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