Change Specialist

1 week ago

Brisbane, Queensland, Australia Bank of Queensland Full time

About the Role
As part of our Retail Banking Divison, BOQ Group currently has an opportunity available as a Change Specialist.


The role will support implementation of the Retail Organisational Change and Continuous Improvement strategy to foster positive connections between our teams and the Retail Bank's change and continuous improvement agenda, achieve increases in key metrics across change adoption and engagement, and contribute to driving positive customer and people sentiment across our Retail brands and channels.


Key responsibilities:

  • Consistently and effectively supporting execution of the Retail Organisational Change and Continuous Improvement strategy
  • Gathering, validating and documenting business requirements for change and continuous improvement initiatives
  • Modelling business processes and identifying opportunities for process improvements, including estimating costs and identifying business savings
  • Identifying issues, risks and benefits of existing and proposed solutions, and creating functional specifications for solutions
  • Providing input to change impact assessments and collaborating with stakeholders across the Group to support creation, execution and embedding of change and communications plans and materials that support Retail Brands and Distribution teams, influencing positive adoption of the Bank's change and continuous improvement agenda
  • Continually assess risks and resistance and work with stakeholders to manage and mitigate
  • With the leadership of the Scrum Master, participate in agile scrum processes, including sprint planning, daily standups, sprint reviews, and retrospectives, in order to deliver the Bank's change and continuous improvement agenda
  • Influence and engage stakeholders across the bank to ensure business readiness for change
  • Support coordination of key governance practices (including annual and adhoc procedure reviews) and forums to ensure effective change management and continuous improvement prioritisation and execution across the Retail Division
  • Consistently measure change and continuous improvement outcomes and impact, turning insights into actions to drive positive outcomes
  • Mentor and coach peers across the bank to uplift change maturity

About you

  • Previous experience and success in a change role within a retail distribution network (face to face and/or digital)
  • A willingness to tackle complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our colleagues, customers and BOQ Group
  • Proven understanding of risk and compliance requirements
  • Creating documents such as use cases and business requirement documents
  • Tertiary or industry qualification is desired (Change Management related fields will be viewed favourably)
  • Success in managing a broad variety of projects with competing priorities

About Us

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.

Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.


BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.


BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We embrace difference and believe that our workforce should reflect the customers and communities that we serve.


Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).


Our Benefits

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • Discounted private health insurance plan
  • Employee Assistance Program (EAP)
  • 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.


If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verific

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