After Hours Customer Service Coordinator

3 weeks ago


Shellharbour, Australia PeopleIn Full time
Make a difference working in the healthcare sector

  • Out of hours shifts Work weekends, afternoon and nights.
  • Join an ASXlisted, Australianfounded company

Who we are
Edmen CSS is a national organisation providing quality

About the role
We are currently seeking an After Hours Customer Service Coordinator to join our high performing team.

Based at our Shellharbour office you will be working within a team of customer service professionals and will be responsible for:

  • Allocating rosters and ad hoc shifts to a dedicated workforce
  • Managing customer expectations
  • Coordinating staff by phone, nationwide
  • Creating a positive experience for customers


Working in our After Hours Team will suit someone looking for a lifestyle role outside of the standard 9-5 office hours.

This role requires weekend work, afternoons, and nights until 12:30am. Weekend shift times are between 6:00am-12:30am and weekday shifts are between 10:00am-12:30am.

About you

It's all about attitude While we do require previous exposure to a customer service based role, you don't need to have years of experience.

We are looking for someone who will fit in with our culture and our values, and who is dedicated to succeeding in your chosen profession.

You need to be confident, articulate, reliable, and able to juggle several different tasks at once.

You will also:

  • Be flexible and willing to to work weekends, late nights, and afternoons
  • Be a great communicator and multitasker that can think quickly
  • Have customer service experience
  • Be a go getter, we want you to be passionate about your role

What we offer

  • The chance to develop your experience in a national organisation
  • A supportive teambased culture
  • Exposure to the growing Community Services Sector
  • A Woollongong based role no need to travel to Sydney
  • Competitive hourly rate plus superannuation
  • Work/life balance

How to apply

If you believe you may be suitable for this role, we encourage you to click 'APPLY NOW' and submit your CV.


  • Please note only successful applicants will be contacted._


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