Availability Manager

1 week ago

Canberra, ACT, Australia Leidos Full time
Company Description

We're a large scale systems integration company, committed to delivering trusted solutions that help to safeguard Australia.

With over 20 years' local experience and the backing of a 32,000 global network, we currently number 1,200 employees mainly in Canberra and Melbourne.

We're growing fast and are building a business that is focused and fit for the future.

Change and innovation are central to the way we work, and we thrive when developing unique, practical solutions to seriously complex challenges.


Job Description:


Centralised Processing (CP) is a key ICT program with the Department of Defence to supply IaaS, PaaS and SaaS to underpin Australia's largest private cloud network.

Working in a team of system engineers, data scientist and software developers, you will be responsible for owning the Availability Management process and ensuring that Defence Applications and IT Infrastructure meet the availability commitments Leidos has made to its stakeholders in a cost-effective manner.


  • As an IT Professional, you will understand the technologies that have or need to be implemented to ensure that availability and reliability targets can be met.
  • You will provide advice, assistance and leadership associated with the planning, design and improvement of services and component availability, including the investigation of breaches of availability targets and service nonavailability, with the instigation of remediation activities.
  • You will work closely with the IT Service Continuity Manager to ensure risks are identified and minimised.
  • You will implement, maintain and improve the capability to measure and report Availability using ServiceNow including Outage management.

Specifically, your role will be accountable for:

  • Understand the Availability contractual requirements
  • Own the Availability Management Process as Process Owner, including auditing the performance of process and compliance with process.
  • Implement continual process improvement
  • Develop and implement the Availability Plan
  • Availability Reporting in line with contractual obligations
  • Ensure that levels of availability and reliability meet the requirements
  • Work with Architecture, Projects and Change Management to ensure that availability and recovery requirements continue to be met when updates and changes are proposed and made to the environment
  • Ensuring HA mechanisms are working as designed
  • Assisting ITSC Manager in ensuring data is recoverable from backup
  • Ensure that Reactive activities such as monitoring, analysis of events, problems are carried out
  • Ensure that Proactive activities such as planning, design and improvement initiatives are performed
  • Contribute to training of all members of technology staff to ensure high levels of availability and fast recovery
  • Maintain a close and collaborative working relationship with Defence as customer as well as internal stakeholders
  • Other duties as required

Skills:

  • Working knowledge of ServiceNow and the ability to implement and maintain Outage Management
  • Strong technical skills in networking, storage, compute, backup and recovery of systems
  • Ability to progress ITIL Availability Management practice to level 3 maturity
  • Demonstrated ability to build and maintain effective working relationships across all levels and influence key stakeholders
  • Strong interpersonal and presentation skills and a proven ability to talk comfortably and knowledgeably with a wide range of stakeholders
  • Excellent communication (verbal and written) and interpersonal skills
  • Highly effective in managing multiple, concurrent activities, while understanding and managing priorities, dependencies and risk
  • Advanced level of time management, planning and organisational skills
  • Good initiative in developing and improving systems and procedures
  • Ability to independently develop and determine approaches to solutions in a practical and creative manner
  • Strong conceptual, analytical and interpretive skills with high level of attention to details

Qualifications:

Coupled with your education and practical experience, you will demonstrate a pro-active approach with the ability to understand the business, identify issues and develop relationships to achieve the company's objectives

You will also have:

  • Minimum 5 years' experience in a system engineering or system administrator role, with demonstrable experience in availability management
  • A working knowledge relating to major IT platforms and infrastructure, including networks, storage, x86 compute, backup and restore technologies, database replication and recovery
  • Demonstrable ability to consistently produce excellent results in a complex environment, including the ability to influence others to achieve your required outcomes
Additional Information

What You'll Love
At Leidos you'll enjoy 12 weeks' paid parental leave as a primary carer, flexible work practices, discounted health insurance, no

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