Arbitration Dispute Resolution Manager

2 weeks ago

Melbourne, Victoria, Australia DXC Technology Full time

About the Role


As an Arbitration Dispute Resolution Manager, you will manage and oversee arbitration and conciliation matters before the Workplace Injury Commision on behalf of DXC Claims Management Services.


You will deal with technical and complex disputes, attend meetings with external stakeholders including WIC, and regularly update stakeholders about progress, outcomes and handle dispute escalations.

Provide guidance and technical support to Claims Teams and various parts of the organisation.

To be successful in the role;

  • Extensive knowledge within the workers' compensation industry and an indepth understanding of _Accident Compensation Act_ 1985, _Workplace Injury Rehabilitation and Compensation Act_ 2013, Case Law and medical terminology, WIRC the WorkCover scheme and relevant policies
  • Strong experience in claims management in the workers compensation scheme in particular Case Management, Eligibility or Technical Management.
  • Evaluate the merits of disputes, sustainability of the case and determine resolution strategies, review claims files and provide sound written and verbal submissions
  • Exposure to WorkSafe Victoria claims management systems preferred
  • Extensive experience in the workers' compensation eligibility process, case management, and technical management
  • Experience in dispute resolution
  • Advanced communication skills
  • Strong stakeholder engagement to achieve optimal outcomes, including in relation to claim determinations, arbitration and conciliation outcomes, and arbitration costs
  • The ability to adapt to different situations and driven to achieve outcomes
  • Strong working knowledge of the _Accident Compensation Act_ 1985, _Workplace Injury Rehabilitation and Compensation Act_ 2013 and medical terminology.

About DXC
DXC provides policy and claims management services to government and organisations across Australia. Previously known as Xchanging, we support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service.

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.


At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most.


Flexible working arrangements
Our 'people first' mindset offers the ultimate in work flexibility.

We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer services.

We tailor working arrangements which work for our people.

Employee Benefits


As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

Some of these include;

  • Extensive resources to support your onboarding and continual development including DXC University
  • DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with realtime reward and recognition
  • We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
  • More time to do the things you love with flexible leave options, including purchased leave
  • Take time to give back with charitable and emergency services volunteer days
  • Wellbeing matters to us and our Employee Assistance Program is there to support you and your family
  • And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair.

We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

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