Technical Product Specialist
2 weeks ago
Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales.
Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent.
Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium.
If you resonate with our operating principles and are energized by our mission, Podium will be a great place for youResponsibilities:
- Provide technical assistance and support to customers serving as the company SME on telephony, VOIP and networking
- Analyse and resolve complex technical hardware and software issues, collaborating with other teams as necessary to achieve timely solutions.
- Serve as an escalation point for difficulttodiagnose technical issues related to Phones, especially with respect to network and connectivity problems
- Assist with the creation and maintenance of advanced troubleshooting guides and knowledge base articles.
- Contribute to the development and delivery of training programs to enhance the team's skills and knowledge.
- Collaborate with product and engineering teams to provide customer feedback and influence product enhancements.
Requirements:
-
2+ years of experience in a technical support role with a focus on advanced troubleshooting of VoIP/networking or related field
- Proven technical knowledge in phone systems, VoIP, and network connectivity
- Familiarity with VoIP protocols such as SIP, RTP, and RTCP
- Experience troubleshooting VoIP quality issues such as jitter, latency, packet loss, and echo
- Knowledge of network infrastructure and protocols, including LAN, WAN, VLAN, and QoS
- CCNA certification or other network certifications are highly desirable
- Excellent communication and interpersonal skills, with ability to communicate complex information in a clear and simple way
- Strong analytical and problemsolving skills, with a focus on root cause analysis.
- Ability to work independently and as part of a team
- Willingness to learn new technologies and adapt to changing environments
What we bring:
- Real growth and career development opportunities, we're still young in Australia with plenty of room to grow.
- A unique product that makes an actual impact on the local businesses you love and support.
- Attractive base + super and commissions package uncapped earnings.
- Equity/stock options for all employees 'Be a Founder' and be rewarded as one at Podium.
- A generous $600 monthly 'Benefits & Wellbeing' allowance, spent how you please
- Free snacks and drinks, which are always stocked up.
- You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers, a cocktail bar and a brand new Podium Australia HQ.
-
Technical Specialist
2 weeks ago
Melbourne, Victoria, Australia Sharp & Carter Full timeAmazing work environment with career progression Be a part of a regional community. Strong Project Pipeline with full ownershipAbout the CompanyBurra Foods is a leading Australian dairy company located in Korumburra. With a rich heritage spanning over three decades, they are committed to delivering high-quality dairy products to customers both domestically...
-
Product Technical and Quality Specialist
2 weeks ago
Melbourne, Victoria, Australia Bunnings Full timeAt Bunnings, you'll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...
-
Technical Specialist
2 weeks ago
Melbourne, Victoria, Australia Australia Post Full timeHelp us deliver like never beforeWe're looking for a Workforce Dimensions Technical Specialist to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while...
-
Technical Specialist
2 weeks ago
Melbourne, Victoria, Australia Australia Post Full timePress space or enter keys to toggle section visibility Name Technical Specialist - Workforce Dimensions Site / Location Melbourne Support Office (relocating to 480 Swan st Richmond, July 2024) Ref # Entity Australia Post Opening Date 30-May-2024 Suburb Melbourne Work Type Permanent Full Time Description & RequirementsPress space or enter keys to...
-
Broadacre Technical Specialist
2 weeks ago
Melbourne, Victoria, Australia Agribusiness Recruitment Full timeFull DescriptionLocation Victoria Multi-National Market leader About the Company Our client creates chemistry for a sustainable future. They combine economic success with environmental protection and social responsibility. Through science and innovation, they enable their customers in nearly every industry to meet the current and future needs of society....
-
Technical Specialist
2 weeks ago
Melbourne, Victoria, Australia Australia Post Full timeHelp us deliver like never before We're looking for a Workforce Dimensions Technical Specialist to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while...
-
Broadacre Technical Specialist
2 weeks ago
Melbourne, Victoria, Australia BASF Australia Ltd. Full timeAbout BASFWe are the world's leading chemical company; we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources.We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work together to turn...
-
It Technical Support Internship
2 weeks ago
Melbourne, Victoria, Australia Technical Concept GmbH Full timeHoxlp Recruitment and Staffing - Melbourne, VICIT Source: uWorkin JOB DESCRIPTION An opening exists to join a leading Australian firm consisting of a highly skilled team looking for a intern to have a boost start on their career.Our Melbourne based client are looking to hire an ambitious IT intern for their open IT Technical Support position. Your job will...
-
Broadacre Technical Specialist
4 weeks ago
Melbourne, Victoria, Australia BASF SE Full timeAbout BASF We are the world's leading chemical company; we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources. We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work together to turn...
-
Broadacre Technical Specialist
1 month ago
Melbourne, Victoria, Australia BASF SE Full timeAbout BASF We are the world's leading chemical company; we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources. We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work together to turn...
-
Technical Transaction Specialist
2 weeks ago
Melbourne, Victoria, Australia NAB - National Australia Bank Full timeWork type: Permanent Full timeLocation: VIC- Melbourne CBD Exciting new opportunity to join NAB Hive, a Fintech backed by Australia's #1 business bank Be supported to grow your career at NAB Newly created roles & make a genuine difference through the work you doIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and...
-
Technical Specialist
2 weeks ago
Melbourne, Victoria, Australia konnecting Full timeWork with a world-class solutions provider company Excellent working environment and career growth opportunity Highly attractive renumeration salary packageOUR CLIENTOur client is Australasia's specialist provider leading technical expertise of services and products in the area of high voltage engineering.Moreover, sits within a network of specialist...
-
Technical Specialist
2 weeks ago
Melbourne, Victoria, Australia Aon Full timeJob Description:Technical Specialist - Insurance ProductsThe Aon Technical Team is a group of insurance product experts who provide hands-on technical support to all client segments and Aon Service Partners, across all general insurance product lines.This position sits within a team of dedicated insurance professionals, who work closely together ensuring...
-
Technical Specialist
2 weeks ago
Melbourne, Victoria, Australia Administrative Appeals Tribunal Full timeTechnical Specialist (M365 & Teams Voice)The Administrative Appeals Tribunal (AAT) is currently seeking applications for a Technical Specialist (M365 & Teams Voice), to join the Enterprise Technology Group (ETG) .This position can be located in Adelaide, Brisbane, Canberra, Hobart, Melbourne, Sydney or Perth and will be on an ongoing basis.Remuneration: The...
-
Engineering Technical Lead
2 weeks ago
Melbourne, Victoria, Australia Technical Concept GmbH Full timeAt ANZ Plus, our purpose is to provide the tools, support, and insights our customers need to improve their financial well-being.The ANZ Plus app makes it easier for our customers to manage and save their money.You won't need to worry about outdated enterprise tech here.At ANZ Plus, we are 100% cloud-based, write most of our code in Go, and deploy to...
-
Engineering Technical Lead
2 weeks ago
Melbourne, Victoria, Australia Technical Concept GmbH Full timeAt ANZ Plus, our purpose is to provide the tools, support, and insights our customers need to improve their financial well-being. The ANZ Plus app makes it easier for our customers to manage and save their money.You won't need to worry about outdated enterprise tech here. At ANZ Plus, we are 100% cloud-based, write most of our code in Go, and deploy to...
-
Product Specialist
2 weeks ago
Melbourne, Victoria, Australia Konica Minolta Business Solutions Australia Full timeWe are looking for an experienced Product Specialist in Industrial Print and we are seeking to employ the brightest and most forward-thinking talent.The purpose of the Product Specialist - Industrial Print is to provide end-to-end technical and customer support primarily for our cut sheet inkjet and embellishment product range.The role ensures that all...
-
Technical Specialist
2 weeks ago
Melbourne, Victoria, Australia Telstra Full timeEmployment TypePermanentClosing Date13 Jan :59pmJob TitleTechnical Specialist - REMS NOCCJob SummaryJob Description:This role is for a Radio and Emergency Managed Services (REMS) Service Desk (SD) / Network Operations Control Centre (NOCC) Technical Specialist. A highly customer-focused position, which places you on the front line to deliver 24 x 7...
-
Technical Specialist
2 weeks ago
Melbourne, Victoria, Australia Telstra Full timeEmployment TypePermanentClosing Date26 Feb :59pmJob TitleTechnical Specialist - REMMS NOCCJob SummaryJob Description:This role is for a Radio and Emergency Managed Services (REMS) Service Desk (SD) / Network Operations Control Centre (NOCC) Technical Specialist. A highly customer-focused position, which places you on the front line to deliver 24 x 7...
-
Broadacre Technical Specialist
2 weeks ago
Melbourne, Victoria, Australia BASF SE Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: We are the world's leading chemical company; we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy &...
