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Finance Support Officer

3 months ago

Brisbane, Queensland, Australia Transport and Main Roads Full time

Accountabilities include:

  • Process and resolve incoming tasks, queries relating to operational finance. Provide a high standard of customers service to inbound callers and correspondences in managing their queries and resolving their issues. Achieve performance targets and standards within established guidelines and delegations. Contribute to the team environment by assisting colleagues, providing advice and guidance to the team members, and working collaboratively across the TMR. Utilise resources to make informed decisions and minimise customer complaints. Ensure customer information is recorded accurately and that the customer's queries are resolved within service level agreements and performance targets. Provide feedback to the management team which may contribute to improved efficiencies or customer satisfaction. Maintain relevant skills and knowledge through participation in formal and informal training and professional development opportunities. Ensure security procedures and confidentiality is observed about information provided to customers. Work in and contribute positively to a team-based work environment. Ensure compliance with departmental policies, practices and procedures relating to human resources, finance, and information technology.
This position reports to the Finance Officer. Applications to remain current for 12 months.

Job Ad Reference:

QLD/470473/23Closing Date:
Wednesday, 08 March 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.