Claims - Technical Specialist

1 week ago

Docklands, Victoria, Australia TAL Full time
Company Description

Welcome to This Australian Life.


From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about.

We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not see where we can go?

Job Description:


The Lead Technical Specialist is responsible for leading the Technical Specialists team in providing technical advice, guidance and support to the Claims team on technical assessment and case management matters, to assist in reaching desired claims durations and outcomes in line with the terms and conditions of the policy.

A key focus of the role is to optimise assessment quality within the Income Protection, Life, Trauma and TPD portfolios and support Claims Consultants to build their capability in line with the TAL claims capability and delegated authority frameworks.

This includes development of processes, tools, guidelines or other resource to support assessment of the claims.

Qualifications:

  • At least 2 years' demonstrated experience in a similar role within Life Insurance or 5 years' experience as a Life Insurance Claims Manager or similar
  • Experience in coaching and embedding knowledge, including an uplift of skills of case managers.
  • Experience in process improvement and projects.
  • Ability to identify and develop strategies to overcome barriers in claims assessment and management.
  • Strong written and verbal communication, negotiation and influencing.
  • Demonstrated ability to provide excellent customer service to a wide range of clients and stakeholders.
  • Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable).
  • Diploma or Cert IV in Life Insurance, or equivalent (desirable).
You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

Additional Information


Work is a big part of this Australian life, and we work hard to make it one of the best parts.

We don't just say it; we do it.

We offer a workplace that's inclusive and flexible, supporting our people with options that let them make the most of their careers.


We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with.

We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

LI-Hybrid


Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.

Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.

Risk management is everyone's responsibility.

  • Claims Manager

    1 week ago

    Docklands, Victoria, Australia Nutrien Ag Solutions Full time

    Job req id: Date: 12 Mar 2024- Location: Docklands, VIC, AU, 3008Claims Manager | VIC- Join Nutrien Ag Solutions - the leading agribusiness in Australia:Provide invaluable support to our Insurance Brokers:- Flexible locationFor over 150 years, we have been committed to providing quality local advice, knowledge and expertise to growers. Nutrien Ag Solutions...

  • Claims Consultant

    1 week ago

    Docklands, Victoria, Australia TAL Full time

    Company DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence...

  • Claims Data and Factual Analyst

    1 week ago

    Docklands, Victoria, Australia MLC Life Insurance Full time

    Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the...

  • Lead, Claims Investigations

    1 week ago

    Docklands, Victoria, Australia MLC Life Insurance Full time

    Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the...

  • Case Consultant, Retail Claims

    1 week ago

    Docklands, Victoria, Australia MLC Life Insurance Full time

    Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the...

  • Claims & Injury Management Advisor VIC

    1 week ago

    Docklands, Victoria, Australia Myer Full time

    From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work. Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best....

  • Case Consultant, Long Term Claims

    1 week ago

    Docklands, Victoria, Australia MLC Life Insurance Full time

    Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the...

  • Case Consultant, Long Term Claims

    1 week ago

    Docklands, Victoria, Australia MLC Life Insurance Full time

    Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the...

  • Claims & Injury Management Advisor Vic

    1 week ago

    Docklands, Victoria, Australia Myer Full time

    Job no: 941886Work type: Permanent / Full timeLocation: Support Office - Docklands**From humble beginnings in downtown Bendigo to supporting Australian communities far and wide Myer has always been a special place, transcending beyond just a place to work**.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're...

  • Claims & Injury Management Advisor VIC

    1 week ago

    Docklands, Victoria, Australia Myer Full time

    Job no: Work type: Permanent / Full time Location: Support Office - Docklands From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work . Myer is a place for finding life-long friendships, a safe space with a big heart. Here,...

  • Recovery Specialist

    1 week ago

    Docklands, Victoria, Australia MLC Life Insurance Full time

    Are you committed to bringing your best to life every day?At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the...

  • Project Interface Specialist

    1 week ago

    Docklands, Victoria, Australia VicTrack Full time

    About the roleThe Project Interface Specialist provides technical support and engineering solutions and advice to the Infrastructure Team, the Property Group, VicTrack and other external organisations.Position status:Full-time permanentClosing date:20 March 2023

  • Marketing Automation Specialist

    1 week ago

    Docklands, Victoria, Australia Medibank Full time

    About ahmSimple, easy and affordable. That's our mission for health insurance.We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered 'normal'. We work flexibly, and look after our health...

  • Client Account Manager

    1 week ago

    Docklands, Victoria, Australia Ethos Building & Restoration Full time

    Your Key Responsibilities: Overall management and delivery of customer service to designated Client accounts Maintaining a caseload of property claims Timely and accurate claim decisions and resolution. Rapid escalation of matters outside authority or accountabilities Comply with and maintain Service Level Agreements and Key Performance Indicators...

  • Casualty Underwriter, Lmm

    1 week ago

    Docklands, Victoria, Australia Combined Insurance Full time

    Your Role:To be responsible for the profitable development of the LMM Casualty lines of business and to provide technical specialist support to the business development staff to ensure achievement of profitable growth objectives.Your Responsibilities: The profitable development of LMM Casualty lines of business within the LMM business segment Underwrite new...

  • Road Adjuster

    1 week ago

    Docklands, Victoria, Australia Chubb Full time

    Chubb is the world's largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...

  • Case Consultant

    1 week ago

    Docklands, Victoria, Australia MLC Life Insurance Full time

    MLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.The Role:We have an exciting opportunity available for a Case Consultant to join our Group Claims team. Bringing previous hands-on case management experience in life...

  • Supplier Commercial Specialist

    1 week ago

    Docklands, Victoria, Australia Metro Trains Melbourne Full time

    17 April 2023Docklands Full TimeMetro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being...

  • Account Executive

    1 week ago

    Docklands, Victoria, Australia Marsh Full time

    Exciting Opportunity:Account Executive - Marsh Insurance Please note, the position can be based in either Melbourne or Adelaide. _Are you looking for an exciting opportunity to join a dynamic team? Marsh Insurance is currently seeking an Account Executive to support our Senior and Principal Account Executives in delivering exceptional client services. This...

  • Systems Specialist

    1 week ago

    Docklands, Victoria, Australia Medibank Full time

    Will you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives,...