Pharmacy Support Specialist

2 weeks ago

Melbourne, Victoria, Australia DBG Health Full time

Full time opportunity available in Richmond for an AHPRA registered Pharmacist OR Pharmacy Assistant with Community Pharmacy Cert II, III or IV.

09th May, 2024

About us:

Established in October 2014, PharmaPrograms is focused on developing bespoke strategies and engagement programs that support the quality use of medicines. We have extensive experience in a range of patient and pharmacy support programs, with an established network of Pharmacists and Prescribers that allow speed to market and consistent, sustainable outcomes.

About the role:

Reporting to the PharmaPrograms General Manager, the Pharmacy Support Specialist will directly engage with our pharmacy network to provide education and advice on PharmaPrograms initiatives including patient identification, program workflow and pharmacy best practice. To be successful in this role you must be EITHER a current AHPRA registered pharmacist OR pharmacy assistant with a Community Pharmacy Cert II, III or IV. Salary package will be dependent on qualifications.

Responsibilities:

  • Engage in outbound calls to pharmacies to provide education on PharmaPrograms initiatives
  • Increase overall program awareness by liaising with PharmaPrograms network
  • Check and maintain program enrolments using CRM )
  • Triage incoming pharmacy enquiries
  • Identify inefficient processes for each program and liaise with relevant stakeholders to implement improvements
  • Provide phone support to HCP patient enquiries
  • Maintain a positive, empathetic, and professional attitude
  • Maintain accurate record of customer interactions and transactions
  • Customer complaint resolution
  • Provide customer feedback to relevant sales and product teams
09th May, 2024

About us:

Established in October 2014, PharmaPrograms is focused on developing bespoke strategies and engagement programs that support the quality use of medicines. We have extensive experience in a range of patient and pharmacy support programs, with an established network of Pharmacists and Prescribers that allow speed to market and consistent, sustainable outcomes.

About the role:

Reporting to the PharmaPrograms General Manager, the Pharmacy Support Specialist will directly engage with our pharmacy network to provide education and advice on PharmaPrograms initiatives including patient identification, program workflow and pharmacy best practice. To be successful in this role you must be EITHER a current AHPRA registered pharmacist OR pharmacy assistant with a Community Pharmacy Cert II, III or IV. Salary package will be dependent on qualifications.

Responsibilities:

  • Engage in outbound calls to pharmacies to provide education on PharmaPrograms initiatives
  • Increase overall program awareness by liaising with PharmaPrograms network
  • Manage pharmacy account database
  • Check and maintain program enrolments using CRM )
  • Triage incoming pharmacy enquiries
  • Identify inefficient processes for each program and liaise with relevant stakeholders to implement improvements
  • Provide phone support to HCP patient enquiries
  • Maintain a positive, empathetic, and professional attitude
  • Maintain accurate record of customer interactions and transactions
  • Customer complaint resolution
  • Provide customer feedback to relevant sales and product teams
Skills and experience:
  • Experience with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Exceptional verbal and written communication skills
  • Strong phone handling and active listening skills
  • Ability to multitask with strong attention to detail
  • Ability to work under pressure and to deadline
  • Problem solver, team player
Perks:
  • Generous salary package
  • Values-led business with a supportive and friendly team culture
  • Paid parental leave
  • Novated car leasing
  • Salary continuance insurance
  • Purchased leave scheme
  • Premium membership to GO1 learning and development platform
  • Opportunity to advance your career with a successful, rapidly growing business
At DBG Health we are committed to creating a diverse, inclusive workplace regardless of age, gender, identity, ethnicity, physical or mental ability. DBG Health acknowledges and pays respect to the Traditional Owners and ongoing custodians of the land.Apply For Job
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