Patient Services Assistant

1 week ago


City of Rockingham, Australia Fresenius Medical Care Full time

Patient Services Assistant

Reports to (position): Dialysis Clinic Manager

  • To provide support to the nursing staff in the dialysis clinic by performing nonclinical duties relating to direct and indirect patient care.
  • Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.

Key Responsibilities:

  • Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
  • Ensures cleanliness and neatness of patient's environment and stock room
  • Ensures cleaning of the Isolation rooms is done when required.
  • Cleans exterior of dialysis machines, patient chairs and overbed tables as per policy and procedures
  • Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
  • Serves, distributes and collects patient / visitors meals and refreshments
  • Arranges patient transport from Dialysis treatment
  • Attends to the restocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
  • Monitors consumable stores and orders stock as required
  • Confirms delivery of stock, checks inventory and documentation
  • Performs stocktake when requested
  • Maintains Clinic Manager database
  • Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
  • Orders and pack away linen
  • Assist in the collection of blood samples by pathology lab, help spin blood before collection
  • Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
  • Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU28).
Engages in and external in-service activities to enhance / maintain skills and knowledge

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