Team Leader

2 weeks ago

Sydney, New South Wales, Australia Canon Full time
Genuine investment in your training and development

  • Be a part of a growth story and invest in your longterm future
  • Collaborative team culture
  • Open to Sydney & Melbourne

About us


As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth.

We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.


We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges.

With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade.

The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you'll find a rewarding culture that values you.

You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.


About the Role


As part of the Professional Services practice, the role ensures the PMO team delivers external projects with a high level of quality, whilst being accountable for the project outcomes to clients and other stakeholders.

In addition, the critical focus is to deliver outstanding customer service to external customers by providing dedicated, focused and specialist Project Management services in order to meet agreed objectives and delivery timelines.

The role will operate in the capacity of 50% Senior Project Manager alongside TL responsibilities. It reports to Head - Technical Services & is a hybrid role open to Sydney or Melbourne.

Main Duties

  • Immediate "go to person" for all general day to day Project Management queries and questions, escalating issues to the Head of technical Services where required.
  • Ensure projects are transitioned to internal support teams in a timely manner for ongoing management and support.
  • Provide effective stakeholder management & Manage scope and project variations
  • Directly ensure technical staff and all resource management requirements are aligned appropriately to customer projects
  • Ensure the Project Management team are responsible and accountable to deliver quality project implementation work meeting the expectations and requirements for external customers.
  • Effectively manage the Project Management Team to deliver contracted services in accordance with contracted Service Level Agreements and external customer expectations.
  • Be responsible for the forecasting costs, billable revenue, project delivery schedules, resources and technical performance of projects
  • Support the continuous professional development of the team as well as managing, leading, guiding and coaching the day to day activities of the individuals within the team.
  • Validate implementation and project deliverables and ensure final outcomes are aligned to agreed Scope and Design
  • Work closely with Sales, Marketing, Technical Services and Senior Management regarding future direction planning and departmental compliance to key business objectives.

Key Requirements
We are looking for a leader who has the ability to manage multiple projects with competing demands simultaneously. Having experience in managing project managers or medium sized teams will enable success in the role. Having an MSP background and/or possessing technical experience in IT infrastructure, network and Cloud technologies is highly preferred.

Key Skills & Experience include:

  • 5+ years' experience as Senior Project manager or Team Lead delivering complex IT infrastructure projects across midmarket and enterprise environments
  • PRINCE2 / PMP accreditation
  • Experience with PM tools such as Microsoft Project & other 3rd party products such as WorkFront is highly preferred


In return you will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level.

We look after you with training and development, progression and promotion, recognition, and reward and you'll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.

We believe in the power of an inclusive and diverse workforce.

We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.

Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Successful applicants will be notified of next steps.

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