Proactive Services Team Lead

2 weeks ago

Kellyville, New South Wales, Australia Woolworths Full time

Proactive Services Team Lead - Sydney Hills District Area:

Here at Woolies, we have a team called Proactive Services that ensures trolleys are available to use and that our stores are in pristine condition - this enables our Customers (and your colleagues) to experience an environment that is hygienically clean to work and shop in.

You'll work side-by-side with your team whilst bringing a little good to everyone, every day.

  • Permanent Full-Time role
  • Multi-Site role covering a group of stores

What this role does:


Reporting into the Facilities Manager, you'll lead a group of Team Members (between 10-40 depending on store size) to deliver our trolley collection and cleaning services to a group of stores.

You and the team will collect trolleys from specific locations along with completing the set daily tasks associated with the store cleaning and waste services.

As the Team Lead, you'll develop your leadership capability by delivering all the people-related activities for your team and partnering with multiple stakeholders to deliver exceptional services.


Other things you'll do:

  • Act as a coach and mentor to your team and develop their skills across trolley collection, cleaning and waste support
  • Set the team's roster to ensure coverage of the daily tasks and operations list.
  • Work in partnership with the Store Leadership teams to understand any challenges, areas of opportunity and upcoming priorities
  • Interact with our Customers which may include showing them to the relevant shopping aisle or assisting in the cleanup of an accidental spill in an aisle
  • Liaise between Support Office, Store Leadership Teams, Team Members and Customers excellent communication and interpersonal skills is a must

What we are looking for:

It's important to note that this is a physically demanding role that requires you to work in and outside of your store in different elements (e.g. shop floor, fridges, freezers, carparks, etc) so it is essential that you are comfortable with these aspects of the role.

Ideally you'll already have some form of supervisory or team leader experience, however if you're an aspiring Team Leader we would very much encourage you to apply


This role is all about developing your leadership skills and so you'll have direct support from your Facilities Manager to help guide you as you develop this skill set.


Some other attributes that will help you succeed in the role:

  • A good eye for cleanliness and small details
  • Confidence to engage and partner with other Department Managers and the Store Leadership Team to plan and coordinate routines & timeframes
  • Organisational skills to ensure your team always has the equipment and consumables they need to work safely and efficiently
  • Ability to work a variety of shifts across your stores, including at least one early start, one late start, and oneweekend shift
  • Comfortable working with a regulated framework (Food Safety, industrial regulations, code of conducts etc)
  • A valid full Australian drivers licence, as some of our Woolworths Supermarkets will conduct vehicle street runs

When you will be needed:


This full time salaried role is best suited to an individual with flexible availability to work across early mornings, days, and late nights Monday to Sunday.

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.


As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.


We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.


We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We'd love to hear from You

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