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Cafe Manager/supervisor

3 months ago

Castle Hill, New South Wales, Australia The Shed Cafe Castle Towers Full time
Position Description

Job Title:
Restaurant Manager FOOD AND BEVERAGE SUPERVISOR

Reporting to:
Owner LEVEL 5

Responsible for:

  • Ensuring a high level of customer satisfaction
  • Customer service according to The Shed's quality and service standards
  • Recruitment, supervision and management of Counter staff, Floor Staff and Kitchen Staff
  • Operation and balancing of cash registers.
  • Creating a productive, efficient, and harmonious staff work environment.
  • High quality service of food and beverage
  • Ensuring safe food guidelines and practices are followed by all staff.
  • Safety and cleanliness of front of house staff and customer areas
  • Maintenance of costs and sales levels within or bettering company guidelines
  • Planning for future development of facilities and service improvements

Main activities:

  • Offer a high level of service to customers, making all their visits enjoyable.
  • Meet, greet, seat and farewell customers at the cafe.
  • Take orders, serve food and beverages and clear tables.
  • Interview and select floor staff, counter staff, and kitchen staff.
  • Organise and implement the training of floor staff and counter staff.
  • Organise the performance review of all floor and counter staff twice yearly.
  • Ensure staffing costs conform to guidelines.
  • Supervision of floor staff and counter staff to ensure all tasks are carried out correctly
and according to standard.

  • Handle complaints according to guidelines and so that it leaves customers satisfied and
impressed.

  • Support the Head Chef in the management of the kitchen.
  • Promote the The Shed and its offerings to potential clients.
  • Communicate with the Owner regarding problems or changes needed with service or
systems.

  • Balance the register at the end of the shift ensuring a high level of accuracy and honesty.
  • Ensure the safety of staff and patrons during service and after leaving.
  • Ensure Responsible Service of Food is implemented.
  • Maintain hygienic food handling practices and cleanliness of all waiting and bar staff.
  • Maintain and report on stock levels and security.
  • Maintain wage costs within guidelines and customer spending above agreed figures.
  • Maintain stock levels for efficient service through efficient ordering practices.
  • Carry out any other duties as advised from time to time

Special requirements/tools/equipment/clothing:
The Shed top and Apron provided by the owner/manager. Black pants. Safety shoes (preferably

black).

Job Description - Cafe Manager


Other features of job - shifts/night work/ availability/working conditions etc: Available for work Monday to Sunday and as advised by roster.

Able to work until close.

Job Types:
Full-time, Permanent

Pay:
$ $40.00 per hour

Expected hours:
per week

Schedule:

  • Day shift
  • Weekend availability

Supplemental pay types:

  • Overtime pay
  • Penalty rates

Experience:

  • Hospitality: 4 years (required)

Language:

  • English (required)

Licence/Certification:

  • Food Safety Supervisors Certificate (preferred)

Work Authorisation:

  • Australia (required)

Work Location:
In person