Corporate and Digital Support Officer

1 week ago

Canberra, ACT, Australia FinXL Full time

Job details:

  • Posted 02 June 202
  • SalaryNegotiable
  • LocationCanberra
  • Job type Contract
  • DisciplineTelecommunications
  • ReferenceCR/022477_

Job description:

12 month initial contract with long-term extension options

Canberra (ACT) Location


FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Government, Telecommunications, Commercial and Finance.

We currently have more than 850 consultants assisting our clients across Australia and are continuing to grow at a rapid pace.

Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.

***
Requirements:Corporate and Digital officers (APS 4 equivalent) are cross skilled and responsible for providing strong customer service, corporate and technical support on a variety of technology and services. This includes working closely with multiple teams across the Enabling and Business Services Group.

Corporate and digital support officer's support:

  • Department's main switchboard, providing advice and directing calls to other areas within Department.
  • Level one ICT service desk support for all department staff including Portfolio Agencies.
  • Level one corporate triage services for all department staff including our Shared Service Client Agencies.
Our client is looking for an enthusiastic and reliable corporate and digital support officer who has:

  • Genuine interest in being a multifunctional team member in both corporate and digital capacity Call centre/Service desk
  • Troubleshooting experience using ServiceNow is desirable
  • Experience or ability to learn support tools
  • Ticketing ServiceNow and other remote support software
  • Demonstrated ability to articulate and communicate technical issues with clients to find a resolution
  • A creative approach in solving problems and troubleshooting skills
  • A willingness to learn, take ownership and follow through
  • Driven to actively increase skills, knowledge and capability
  • Welldeveloped interpersonal skills and the ability to work well with all levels of the organisation strong skills in dealing with people
  • A positive and friendly attitude and genuinely enjoys helping people with technology and corporate requests.

Essential criteria

A demonstrated ability to:

  • Monitor team service request queue respond to and resolve Level one ICT or Corporate customer enquiries within Service Level Agreements (SLA) timeframes
  • Assist to find solutions to corporate and ICT problems faced by users and the business including supporting users through change activities and digital innovation. Maintain ownership of calls throughout the lifecycle of a caller's request, including followups with escalation team
  • Provide input and update knowledge guides for users and Standard Operation Procedure (SOP) documentation for administrators if required.
  • Be an active participant in team meetings, providing feedback, problem detection, solutions, escalation, seek advice and assistance if needed.
  • Research any required information using available resources
  • Promote the use of online channels and client selfservice
  • Support a team culture of continuous improvement and in line with business objectives
FinXL fosters a high-performing, inclusive workplace built on a foundation of excellence, respect and dignity. We take corporate social responsibility seriously through our ongoing activities with communities and staff involvement in these efforts. We are committed to environmentally friendly practices in both our own operations and our work with clients.

FinXL does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies.

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