Principal Triage Coordinator

1 week ago

Brisbane, Queensland, Australia BHP Full time

Date:10 Apr 2024
Job Posting End Date:

Job Country:
Australia
Job State/Province:Queensland
Job Location/Region:Brisbane
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities.

Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.

Come and be a part of this success.

About the Role


As a Principal Triage Coordinator, you will provide leadership, supervision, and overall responsibility for the triage of reports that have been submitted into Ethics Point (BHP's case management system) or reported to the Ethics & Investigations Team.

You will manage the day-to-day delivery of services by BHP's outsourced triage provider, including quality review, escalation, adherence to Service Level Agreements presentation of cases for allocation and coordination of communication with Reporters as part of the triage process.


  • Your accountabilities include:

1. Leadership

  • Provides an overriding commitment to health, safety, environmental responsibility, and sustainable development including managing wellbeing and reducing psychosocial risks associated with the job.
  • Develops and maintains professional and collaborative relationships with the Business by building trust and respect, acting with high ethical standards, objectivity, transparency, due care, and professionalism.
  • Engagement with stakeholders, including senior management.

2. Operational

  • Training of outsourced triage personnel, including ensuring an understanding and familiarity with the triage manual.
  • Principal stakeholder interface between BHP stakeholders (E&I, Assets & Functions) and the triage team for all case assessment related matters.
  • Quality assurance of triage reports for accuracy.
  • Monitoring of Service Level Agreement adherence by BHP's outsourced triage provider.
  • Escalation of highrisk reports in accordance with the Triage Manual.
  • Preparation of case summaries for review by the Case Assessment and Allocation Committee.
  • Allocation of cases as directed by the Cases Assessment and Allocation Committee.
  • Day to day supervision and management of the outsourced triage personnel.

3. Quality assurance and continuous improvement

  • Manages the critical risk program for the organisational wide whistleblower risk, including the identification of opportunities for improvement and risk mitigation.
  • Responsible for the continuous improvement of the E&I Triage Process Manual and ensuring the procedures are communicated to and followed by BHP's outsourced provider.
  • Leads innovation initiatives, driving a positive change within the Function.

About You- Experience assessing and triaging misconduct reports in a high-volume environment.

  • Experience in undertaking investigations in an employment or regulatory context and the assessment of misconduct reports in a highvolume environment.
  • Experience in leading teams in a corporate environment, with experience operating within or managing outsourced providers.
  • Good understanding of legal, reputational and wellbeing risks associated with misconduct report assessment.
  • Degree in law, investigations, employee relations or related field preferred.
  • Excellent verbal and written communication (crisp, confident, clear, and succinct) with personnel at all levels (including senior management).
  • Proactive selfstarter: actively identifies issues and risks and develops appropriate solutions to appropriately manage.
  • High achieving, motivated, positive outlook, enthusiastic and solutions driven.
  • Ability to work autonomously but also works effectively within a team and is a positive contributor to the team.
***- Application close on
Thursday, 24 Apr 2024.
About Our Process


At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.


Supporting a Diverse Workforce


The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program.

We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life.

These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and par

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