Product Support Services Representative
2 weeks ago
Product Support Services Representative
- Full time, permanent role
- Monday to Friday
- Located at Gepps Cross
- Caterpillar Dealership for South Australia
The Employer
Cavpower Pty Ltd is the Caterpillar dealer for South Australia and Western NSW. For 50 years, we have been providing equipment and product support services to mining, construction, industrial, marine, and local government customers. Our reputation for excellence and superior customer service has enabled us to achieve continued sustained growth.
Developed in our past, evolving for our future, Brand Cavpower is the term we use to define who we are, how we act, what we do and how we look. Central to Brand Cavpower is a set of Values that must never be broken; a customer who must always come first; and Our people, who make our brand come to life.
About the Role
Join our dynamic Product Support Sales team at Gepps Cross This field role, reporting to the Product Support Sales Manager, will see you actively engaging with customers on-site. You'll play a crucial role in delivering exceptional customer service while representing our brand. Plus, enjoy the convenience of a supplied company car as you travel to various locations.
Key responsibilities of this role
- Maintain accurate customer and equipment information in our CRM system.
- Identify, develop, and follow up on leads.
- Conduct market research analysis to identify opportunities.
- Monitor competitive parts, service, and engine information.
- Follow up on customer inquiries and opportunities.
- Stay updated on all products and services.
- Provide technical and administrative support.
- Offer assistance during team absences.
About you
- Ideally, you're a qualified mechanic with experience in CAT machinery, seeking career progression.
- You have outstanding customer service and interpersonal skills.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Positive and enthusiastic attitude.
- Proficient in computer skills.
- Possess a current and valid driver's license.
What you will get in return
You will be part of an industry leading Caterpillar Dealership and will be rewarded with an exciting career offering plenty of progression and development opportunities.
If you are a suitably experienced and driven individual, please apply now on We look forward to hearing from you
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