People & Customer Experience Coordinator

2 weeks ago


Marrickville, Australia Gelato Messina Full time
Gelato Messina


We're looking for the newest member of our Head Office team - someone who loves people, is super organised, and has customer service at heart.

You'll help to develop and deliver our staff engagement programs, provide support to our stellar Brand & Marketing Team and be in charge of our brand new office.


  • Amazing opportunity to join one of Australia's mostloved brands
  • Work at a Head Office with a built in gelato shop
  • Family owned business which is expanding
What's our story?


Over the past 21 years, Gelato Messina has grown from a single gelato store in Sydney, to a primary producer and manufacturer of incredible gelato, weird and wonderful gelato cakes, couverture chocolate, bespoke event creations and super cool merch - with 30 retail stores selling our amazing products around the country and overseas.


But it's not just what we make that sets us apart - we also collaborate and partner with some of Australia's most iconic brands, make guest appearances on MasterChef, create bespoke gelato treats for festivals and events, and we will soon be re-launching our Creative Department restaurant and dessert bar at our new headquarters in Marrickville.


We're a family-owned and operated business, and we like to think we're made up of three equal parts - honesty, hard work and good humour.

What are we looking for?


We're looking for the newest member of our Head Office team - someone who loves people, is super organised and has customer service at heart.

First and foremost, you will be responsible for managing all of our customer inquiries.

But you will also help to develop and deliver our staff engagement programs, provide support to our stellar Brand & Marketing Team, prepare content for our staff intranet, take charge of our staff social events, assist our HR Manager with recruitment, onboarding and learning & development and be in charge of our brand new office.

You should have a passion for people, food and customer service. Strong communication and collaboration skills are essential. Ideally, you will be someone who likes a lot of variety in their work and is a skilled multi-tasker. Helps if you're partial to good tunes and exceptional gelato too...

Full Australian work rights are required.

What do we offer?

  • Daily staff lunch at our sparkly new HQ in Marrickville (mostly homecooked Italian meals)
  • An additional day of birthday leave each year
  • Free onsite gym
  • Generous staff discounts on all of our products and plenty of free gelato
To apply

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