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Duty Manager

3 months ago

Brisbane, Queensland, Australia Accor Hotels Full time

Company Description

A unique blend of contemporary design and urban chic,Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Job Description

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Lead and manage all aspects of the Front desk and ensure all service standards are followed
  • Check and maintain the Duty Manager safe in accordance to the procedures set by the company.
  • Advise the Front Office Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons
  • Handle guest concerns and react quickly, logging and notifying proper areas.
  • Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest's complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel's Interest
  • Balance operational, administrative and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
Qualifications
  • Previous leadership experience required
  • Previous Property Management System experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS


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