Billing Customer Service Officer

2 weeks ago

Melbourne Northern Suburbs, Australia Hudson Australia Full time

Job Title:
Billing Customer Service Officer

Position Details:

-
Employment Type: Full-time

-
Division / Department: Corporate Services / Financial Transactional Services
-
Reports To: Team Leader Billing Customer Service

-
Pay: $40/hour

-
Hours: Full time

  • Contract: 6 months with possibility of extension
-
Location: Doncaster

Role Purpose:

Responsible for the efficient, timely, and accurate assessment and processing of billing outcomes for Ambulance Victoria Service fees to meet service delivery performance and statutory obligations.


Ambulance Victoria Vision:
Providing outstanding emergency healthcare, every time.

Patient Care Commitment:
We save and improve lives by providing outstanding care for our patients.

Our Patient Care Commitment is our promise to every patient and sits at the heart of everything we do:
We strive to provide care that is Caring, Safe, Effective, and Connected for every patient, every time.

Ambulance Vic Values:

-
Being Respectful: Treating colleagues, patients, customers, and community members with courtesy, respect, dignity, and compassion.
-
Working Together: Commitment to collaboration, seeking diverse knowledge and experience, and building effective working relationships.
-
Being Accountable: Trusting and empowering each other to deliver on commitments, take ownership for work, and be answerable for actions.
-
Openly Communicating: Commitment to open, honest, and transparent communication to build trust and effective relationships.
-
Driving Innovation: Finding efficiencies, improving ways of working, and driving changes to better serve patients and the community.

Key Accountabilities:

Operational Performance:

  • Review PCR data for completeness and accuracy of billing outcomes.
  • Identify inconsistencies or deficiencies in PCR data and raise them for review.
  • Provide customer service responses to internal and external billing queries.
  • Analyze customer circumstances for accurate billing outcomes and raise queries as needed.
  • Conduct User Acceptance Testing (UAT) to support system upgrades.
  • Undertake general administrative duties to assist the team in meeting KPIs and managing task backlogs.

Quality and Patient Experience:

  • Maintain accurate customer account records and knowledge of billing guidelines.
  • Ensure billing processing tasks adhere to defined processes for compliance.
  • Provide feedback and recommend improvements to enhance billing processes and systems.

Community/Stakeholder Engagement:

  • Develop constructive working relationships within the team and with key stakeholders.
  • Provide quality customer service to internal and external stakeholders.

Health Safety and Wellbeing:

  • Promote health, wellbeing, and safety culture.
  • Model ethical and positive behaviors consistent with values.

People Leadership:

  • Assist with training new and existing team members.
  • Contribute to a collaborative, highperforming team.

Key Selection Criteria:

  • Experience in financial data entry, billing, or accounts receivable is desirable however not essential
  • Proficiency in Microsoft Office, Excel, and Word.
  • Certificate in Business/Finance or equivalent (desirable).
  • Proficient data entry and billing assessment skills.
  • High accuracy, attention to detail, and quality control.

  • Billing Customer Service Officer

    4 weeks ago

    Melbourne Northern Suburbs, Australia Hudson Australia Full time

    **Job Title**: Billing Customer Service Officer **Position Details**: - **Employment Type**: Full-time - **Division / Department**: Corporate Services / Financial Transactional Services - **Reports To**: Team Leader Billing Customer Service - **Pay**: $40/hour - **Hours**: Full time - Contract: 6 months with possibility of extension - **Location:...

  • Billing Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Ambulance Victoria Full time

    Location: Melbourne | Eastern MetropolitanJob type: Full timeOrganisation: Ambulance VictoriaSalary: Salary not specifiedOccupation: FinanceReference: AV/1776596At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of...

  • Billings Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Ambulance Victoria Full time

    Location: Melbourne | Eastern MetropolitanJob type: Full timeOrganisation: Ambulance VictoriaSalary: Salary not specifiedOccupation: Customer Service/Call CentreReference: AV/1763758At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it...

  • Billings Customer Service Officer

    4 weeks ago

    Melbourne, Australia Ambulance Victoria Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Ambulance Victoria **Salary**: Salary not specified Occupation: Customer Service/Call Centre Reference: AV/1763758 At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every...

  • Billings Officer

    2 weeks ago

    Sydney Western Suburbs, Australia Page Personnel Full time

    Excellent opportunity for a Billings Officer to work for a multinational company - Excellent career growth opportunities **About Our Client**: Our client is in the manufacturing and industrial equipment industry, with a strong presence across several countries. Their commitment to innovation and customer satisfaction has earned them a reputation for...

  • Billing Officer

    4 weeks ago

    Melbourne, Australia Head Office St Kilda Rd Full time

    No weekend work - Full time and part time positions available - _Team environment_ **_Are you a friendly and resourceful professional, looking to work in a vibrant and dynamic healthcare organisation? Healthscope's Centralised Billing and Collections Hub is seeking outstanding customer service focused individuals to join our busy Billings team as a Billing...

  • Billing Customer Service Officer

    6 days ago

    Melbourne, Australia Ambulance Victoria Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Ambulance Victoria **Salary**: Salary not specified Occupation: Finance Reference: AV/1776596 At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at...

  • Billing Officer

    2 weeks ago

    Melbourne, Victoria, Australia Head Office St Kilda Rd Full time

    No weekend work Full time and part time positions available- _Team environment__Are you a friendly and resourceful professional, looking to work in a vibrant and dynamic healthcare organisation? Healthscope's Centralised Billing and Collections Hub is seeking outstanding customer service focused individuals to join our busy Billings team as a Billing Officer...

  • Billing & Collections Officer

    6 days ago

    Melbourne Eastern Suburbs, Australia Robert Half Full time

    Multiple opportunities exist for Billing & Collections Officers to be part of a supportive and forward-thinking organisation **The Company** With various locations nationally and the largest team of specialists, this health-care provider make a difference. They create jobs for over 19,000 people and provide work for nearly as many medical...

  • billing officer

    2 weeks ago

    Melbourne, Victoria, Australia TwoScots Recruitment Full time

    About the Company TwoScots are partnering with a rapidly growing ASX listed company based in the Inner-Eastern Suburbs.Established in 2014 and spread across 5 states, passionate about growing a positive culture and providing career progression opportunities that mean they are the preferred employer of choice. Due to the rapid growth within the Health Care...

  • Billing Officer

    1 month ago

    Melbourne, Australia Estia Health Full time

    As an ASX200 listed company in Australia's fastest growing industry, Estia Health is dedicated to caring for thousands of older Australians who choose to make Estia their home. As we continue to expand, we are striving to attract, develop and retain the best talent in Aged Care. With over 7500 employees in both metropolitan and regional Australia, we are...

  • Billing Officer

    4 weeks ago

    Melbourne, Australia Estia Health Full time

    As an ASX200 listed company in Australia's fastest growing industry, Estia Health is dedicated to caring for thousands of older Australians who choose to make Estia their home. As we continue to expand, we are striving to attract, develop and retain the best talent in Aged Care. With over 7500 employees in both metropolitan and regional Australia, we are...

  • Billing Officer

    2 weeks ago

    Melbourne, Victoria, Australia Estia Health Full time

    As an ASX200 listed company in Australia's fastest growing industry, Estia Health is dedicated to caring for thousands of older Australians who choose to make Estia their home. As we continue to expand, we are striving to attract, develop and retain the best talent in Aged Care. With over 7500 employees in both metropolitan and regional Australia, we are...

  • Billing Officer

    2 weeks ago

    Melbourne, Australia Computershare Limited Full time

    Billing Officer **Location: Australia - Abbotsford (Hybrid)** This is a hybrid position primarily based in Abbotsford, Yarra Falls. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture...

  • Billing Officer

    2 weeks ago

    Melbourne, Victoria, Australia Computershare Limited Full time

    Billing OfficerLocation: Australia - Abbotsford (Hybrid)This is a hybrid position primarily based in Abbotsford, Yarra Falls. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of...

  • Billings Officer

    2 weeks ago

    Melbourne, Australia Australia Wide Office Staffing Full time

    Immediate start - Temporary (possible view to perm) - High volume Billings - Monday to Friday - 8.30am to 5.00pm - Strong communication and computer skills - Great Plains experience or similar - Ability to multitask and prioritise - Port Melbourne **The Company**: Focuses on HVAC, refrigeration, mechanical services, fire protection and multi-services...

  • Billing Officer

    2 weeks ago

    Melbourne, Victoria, Australia Computershare Full time

    NAWe give you a world of potentialWe have an excellent part time opportunity for a CCS Billing Officer to join our finance team, based in our Yarra Falls office. If you're looking for a job that challenges you and gives you opportunities to grow, you've found the right role.Flexible on what hours/days you work, we are here to help balance your work/life We...

  • Billing Officer

    1 month ago

    Melbourne, Australia Computershare Limited Full time

    Job Description Location: Australia - Abbotsford (Hybrid) This is a hybrid position primarily based in Abbotsford, Yarra Falls. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of...

  • Billing Officer

    1 month ago

    Melbourne, Victoria, Australia Computershare Limited Full time

    Job Description Location: Australia - Abbotsford (Hybrid) This is a hybrid position primarily based in Abbotsford, Yarra Falls. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of...

  • Billing Officer

    4 weeks ago

    Melbourne, Victoria, Australia Computershare Limited Full time

    Job Description Location: Australia - Abbotsford (Hybrid) This is a hybrid position primarily based in Abbotsford, Yarra Falls. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of...