Agent-at Your Service

2 weeks ago

Sydney, New South Wales, Australia Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***
Associate Journey:
  • Arrive at work on time in the correct attire, conforming to the Pier One, Sydney Harbour Grooming LSOP.
  • Obtain a solid knowledge of the hotel product including room types, rates, food and beverage outlets and other hotel features and guest facilities.
  • Understand and demonstrate the Marriott Basics.
  • Perform all duties to satisfy the Marriott "Business Ethics" value system of integrity, fairness, respect, honesty and trust.
  • Support the Marriott "Information Protection Policy" and conform to all requirements of the authority.
  • Perform any reasonable task as requested by management.
  • Organizing, Planning, and Prioritizing Work
  • Developing specific goals and plans to prioritize, organize, and accomplish your work.


 Supervising Associates
  • Supervising and managing associates. Managing all daytoday operations. Understanding associate positions well enough to perform duties in associates' absence.
  • Guiding, Directing, and Motivating Subordinates
  • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Developing and Building Teams
  • Encouraging and building mutual trust, respect, and cooperation among team members.
  • Coaching and Developing Others
  • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Ensure regular effective performance appraisals are conducted and all associates achieve their development plans. Ensure all associates meet their training requirements.


 Achieving/Exceeding Goals
  • Achieving and exceeding goals including performance goals, budget goals, team goals, etc.

Guest Relations:

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.


 Exceeding Customer Expectations
  • Providing services that are above and beyond following Brand Standards for customer satisfaction and retention, monitoring Guest Voice and actioning issues requiring attention to ensure global goal is met.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process.
  • Anticipate guest's service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Thank guests with genuine appreciation and provide a fond farewell.

Polices & Procedures:

  • Follow company and department policies and procedures.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

Communication:

  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Speak to guests and coworkers using clear, appropriate and professional language.


 Demonstrating Leadership
  • Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Physical Tasks:

  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Visually inspect tools, equipment, or machines (e.g., to identify defects).
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Cash Handling:

  • Ensure the driveway team balance and drop receipts according to Accounting specifications.
  • Process all miscellaneous vouchers in relation to loan umbrellas, baby stollers and wheelchairs.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
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