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2 X Service Desk Analysts

3 months ago

Marrickville, Australia Aurora Search Full time
4 days a week in Marrickville
- $70k + Super (Permanent Role)

  • Opportunity for growth: "Security, Development & Infrastructure"

THE COMPANY:

THE OPPORTUNITY:

Be a part of our evolution as we switch to our new Enterprise ITSM tool. They're not just ticket takers; but all about getting things done right. The team is currently 3, but will grow to 5 in the next two weeks. Our team, led by Glen, includes Anh and Manish. With the team expanding to five.

DAY TO DAY:

  • Triage and manage all incidents, events, and requests, ensuring the ITSM tool captures it all.
  • Participate in flexible shifts, covering 7:30 AM 6:00 PM, including rotational oncall.
  • Collaborate with diverse stakeholders, from offices to trading desks.

YOUR BACKGROUND:

  • 2+ years in IT support, troubleshooting, and analysis.
  • Proficiency in Windows, Office, desktop hardware, Azure, and Active Directory.
  • Strong communication and customer service skills.
  • Familiarity with ITSM toolsets (e.g., ServiceNow, FreshDesk).
  • ITIL Foundation certification is a plus.

THEIR VALUES:

  • Excellence: Settle for nothing less than the best.
  • Value: Prioritise quality over cheap solutions.
  • Determination: Challenges are opportunities in disguise.
  • Nimbleness: Progressive and agile.
  • Trust: Partners trust us for a reason.
  • Family: Collaboration, respect, and personal excellence are our hallmarks.
  • Investors: Invest in our people and clients' education.

WHATs IN IT FOR YOU?

  • Salary: $70,000 plus Superannuation.
  • Modern workspace with Lenovo laptops and MS Teams for communication.
  • Work within a culture that values humour and lightheartedness.
  • Be apart of a number of exciting projects from technology uplift, to building an apps support team to learning about security.

HOW TO APPLY?

Please note:
We are only considering applicants who are either Permanent Residents or Australian Citizens who are currently residing in Australia