Care Coordinator Administrator

2 weeks ago

Mackay Regional, Australia Right at Home Full time

Right at Home is a leading provider of top-quality in-home care services in Australia. Our mission is to Improve the quality of life for those we serve, ensuring the Right Care, Right at Home. We offer support to individuals dealing with complex and post-operative care needs, dementia, cognitive decline, seniors, and adults, including NDIS participants. Our services enable clients to maintain safety and independence in the comfort of their own homes. As an equal opportunity employer, we take pride in fostering a culture that values diversity, flexibility, and enables individuals to perform at their best.

Position Overview:

We are looking for a dynamic- orientated Administrator to join our fantastic team at Right at Home Gold Coast on a permanent Full-Time basis working 5 days a week. As the Care Coordinator Administrator, you will play a pivotal role in streamlining business operations and systems within the home care services. Reporting directly to the Directors, your role will be crucial in supporting the Care Coordination team within the HCP framework.

Key Responsibilities:

  • Provide a professional and friendly reception to our visitors and staff.
  • Provide essential administration support to Care Coordination team in two offices.
  • Facilitate the process for new client registrations through My Aged Care Portal.
  • Manage client contacts, answering incoming calls and emails directing information to the relevant team members and collaborating with various service providers.
  • Assist in HCP compliance, quality assurance and governance.
  • Assist in day-to-day requests between coordinators and accounts' i.e., expense forms.

Qualifications and Requirements:

As a valuable team member, the ideal candidate will possess:

  • Relevant qualifications and experience in administration.
  • Proven administrative experience within HCP or customer care
  • Proficiency in rostering software is highly advantageous.
  • Ability to manage multiple tasks efficiently in a fast-paced environment.
  • IT skills, including experience with Microsoft 365, SharePoint, and other relevant software.
  • Understanding of the Aged Care commission processes(desirable)
  • Outstanding people skills, encompassing strong communication (written, verbal, and listening).

About You:

The ideal candidate will:

  • Demonstrate passion for working within the Aged and embody a values-driven approach that cares deeply for the people they support.
  • Exhibit commitment to expanding their role alongside the business's growth.
  • Showcase initiative, innovative thinking, self-starting abilities, and a strong sense of accountability.
  • Possess a genuine dedication to caring for our clients, aligning with the organisation's core values.
  • Cert III In Business or similar highly regarded.
  • Uphold ethical standards and show unwavering commitment to the job.
  • Monday to Friday 9.00am – 5.00pm
  • A very supportive, flexible, and positive team culture
  • Rewards and Recognition Program with access to over 400+ retailers

To Apply:

If you are passionate about joining a team committed to prioritising people and possess the relevant qualifications and experience, we encourage you to apply for this exciting opportunity.

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